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Nuffield Health; Norwich; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Norwich Fitness and Wellbeing Club, part of Nuffield Health, is seeking a Front of House Team Member on a permanent part-time basis. You’ll greet members and visitors with confidence and empathy, delivering friendly, professional service at reception and in the café.

You’ll need strong communication, basic computer skills (Word and Excel), and be flexible with shifts. The role involves supporting reception, café operations, and being ready to assist Lifeguard breaks where required.

Qualifications

• Confidence and empathy to provide excellent customer care
• Great communication skills face-to-face and over the phone
• Basic computer skills including Word and Excel

Responsibilities

• Provide exceptional and efficient customer service to everyone who visits our club
• Support the smooth running of our reception and café areas
• Help us create a friendly, relaxing and professional environment
• Give a warm welcome, answering queries in a caring and helpful way
• Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks
• Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Skills

Customer service

Communication

MS Word

MS Excel

Reception duties

Tools

Word

Excel

Job description

Norwich Fitness and Wellbeing Club | Permanent Contract | Part time

Making a great first impression is really important. That's why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people. It starts with you.

As a Front of House Team Member at our gym, you'll bring great communication skills, both face-to-face and over the phone. You're flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.

As a Member of the Front of House Team, you will:

Provide exceptional and efficient customer service to everyone who visits our club

Support the smooth running of our reception and café areas

Help us create a friendly, relaxing and professional environment

Give a warm welcome, answering queries in a caring and helpful way, making sure everyone feels valued

Support the café team, with preparing and serving fresh, healthy and nutritional food and drinks

Be able to swim to a high standard and be willing to undergo training at site, due to covering Lifeguard breaks

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.