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Serco Limited; Newport; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

20 days’ holiday + bank holidays

Pension scheme up to 6%

Training & development opportunities

Employee Assistance Programme

Discounts for Serco leisure centres

Volunteer days

Job summary

Serco Limited in the UK is seeking a Bar Assistant to welcome guests, mix and serve drinks, and support daily bar operations at Lilleshall National Sports Centre. The role emphasizes service excellence, cleanliness, and safety, contributing to a positive guest experience across shifts including weekends.

You will handle transactions, maintain bar standards, and collaborate with colleagues to ensure smooth venue operation while delivering high standards of customer care.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused approach with high service standards.
• Ability to work flexibly, including weekends.
• Reliable, proactive, and able to work effectively as part of a team.
• Experience in a customer-facing environment is desirable.
• Level 2 Food Safety qualification desirable.

Responsibilities

• Deliver excellent customer service to guests in a friendly and professional manner.
• Prepare and serve drinks safely, efficiently, and in line with operational procedures.
• Handle customer transactions accurately and responsibly.
• Maintain a clean, safe, and compliant bar environment.
• Support the efficient operation of the venue and assist colleagues where required.
• Help create a positive experience that keeps customers returning.

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Food Safety (L2)

Education

Level 2 Food Safety qualification

Job description

Bar Assistant

Location: Lilleshall National Sports Centre, TF10 9AT

Hourly Rate: £10.85 to £12.71 plus excellent benefits

Schedule: Permanent, Casual hours with a flexible approach to working patterns, including weekends.

Ready to impact a better future?

As a Bar Assistant in our Citizen Services team, you'll help create a welcoming environment for guests by delivering excellent customer service, preparing and serving drinks, and supporting the smooth day-to-day running of the bar. Your work has purpose, helping ensure every customer enjoys a positive and memorable experience.

Our work touches lives every day, and this role plays an important part in delivering world‑class service. By maintaining high standards of cleanliness, safety, and customer care, you'll contribute to a positive impact on communities while helping create an environment colleagues and customers can take pride in.

What you’ll do as a Bar Assistant

• - Deliver excellent customer service to guests in a friendly and professional manner


• - Prepare and serve drinks safely, efficiently, and in line with operational procedures


• - Handle customer transactions accurately and responsibly


• - Maintain a clean, safe, and compliant bar environment


• - Support the efficient operation of the venue and assist colleagues where required


• - Help create a positive experience that keeps customers returning

Does this sound like you?

• - Strong communication and interpersonal skills


• - A customer‑focused approach with a commitment to high service standards


• - Ability to work flexibly, including weekends


• - Reliable, proactive, and able to work effectively as part of a team


• - Experience in a customer‑facing environment is desirable


• - Level 2 Food Safety qualification is desirable

What we offer

• - 20 days’ holiday plus bank holidays


• - Up to 6% contributory pension scheme


• - Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.


• - Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service


• - Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel


• - Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity


• - Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long‑term health conditions.