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FCDO Services; Milton Keynes; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Civil Service Pension

Training and development opportunities

On-site gym

Nursery

Café

Restaurant

Interest-free loans on season tickets

Job summary

FCDO Services is seeking a Customer Support Team Advisor in Milton Keynes. You will handle phone, email and MS Teams enquiries from colleagues, government departments and the public, delivering timely and professional responses while tracking and resolving each query.

You’ll manage small works projects, prepare quotations, provide governance and follow up on unresolved issues. A competitive salary and Civil Service Pension accompany development opportunities.

Qualifications

• Handle phone, email and MS Teams enquiries with professionalism.
• Provide timely, accurate responses and resolve queries.
• Record and monitor enquiries and follow up where needed.

Responsibilities

• Handle phone, email and MS Teams enquiries from colleagues, external stakeholders and the public.
• Manage small works projects, prepare quotations for logistics and catalogue items, provide governance and track responses.

Skills

Customer service

Communication

Time management

Job description

At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether it’s creating bespoke, secure software, offering programme and application support or moving an entire embassy’s servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and you’ll have the opportunity to lead them on the next stage of our exciting journey.

Providing innovation to government partners

Working at the cutting-edge of technology

It all matters

Provide high quality support for our global security organisation

Develop your career as you support our international mission

When you join our friendly and supportive team as a Customer Support Team Advisor, you’ll handle phone, email and MS Teams enquiries from colleagues in FCDO Services, government departments, external stakeholders and members of the general public. Offering timely and comprehensive responses with confidence and professionalism, you’ll be dedicated to achieving customer satisfaction as you respond, refer, follow up and resolve each query. You’ll also keep an accurate record of your work, and monitor any open enquiries.

You’ll have a number of additional responsibilities – these include managing small works projects, preparing quotations for logistics and catalogue items, providing governance, and tracking the responses to enquiries from customers. Capable of managing your own time, priorities and performance, and taking a proactive attitude to following up on unresolved issues, you’ll also have the confidence to respond directly to enquiries without escalating to your more senior colleagues.

Discover the support you need to grow your career further

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us.

• competitive salary
• generous holiday entitlement
• a Civil Service Pension
• training and other development opportunities

Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It’s a great set of benefits made to support all you do, and all you need.

• on-site gym
• nursery
• café
• restaurant
• interest-free loans on season tickets and bikes

Want to see your future team’s work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.