Read more

Champneys; Liphook; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Health & wellbeing incentives

Digital fitness programmes

Free spa day after probation

Job summary

Champneys is seeking a Facespace Specialist to deliver innovative facial treatments and personalised consultations, enhancing the Champneys guest experience. You will stay knowledgeable in Facespace protocols and Champneys skincare offerings while ensuring a tailored journey for every guest.

You will support the spa team, maintain high standards, participate in training, and contribute to events and demonstrations that showcase Facespace expertise and brand values.

Qualifications

• Skin consultation and treatment planning experience.
• Ability to recommend treatments and aftercare.
• Knowledge of skincare brands and protocols.

Responsibilities

• Perform Facespace facial treatments per Champneys protocols.
• Conduct thorough skin consultations and plan personalized treatments.
• Confidently recommend treatments, add-ons and aftercare.
• Promote retail products and home-care routines.
• Deliver an exceptional guest journey from consultation to aftercare.
• Coordinate with management and reception for guest needs.
• Attend training to maintain expert knowledge of protocols and tools.
• Support demonstrations, events and experiential activations.
• Ensure all equipment and treatment areas are hygienic and safe.

Skills

Facial treatments

Skin analysis

Retail guidance

Customer service

Job description

This role is a key contributor to the promotion and influence of our Brand. As part of Facespace, you will deliver innovative, results-driven facial treatments and consultations that form an essential component of the Champneys guest experience.

Facespace offers a facial-fitness concept designed to tone, lift and sculpt facial muscles through dynamic manual techniques, advanced tools and [comfort zone] formulations. You will remain highly knowledgeable in skincare, Champneys protocols and Face Space service offerings, ensuring each guest receives a personalised and visible-results-focused facial journey.

Your expertise will elevate the guest experience, support the spa team and ensure exceptional standards are consistently achieved.

Main duties and responsibilities

• To perform Facespace facial treatments in line with Champneys, brand-specific and Facespace protocols.
• To conduct thorough skin consultations, analysis and treatment planning based on client goals and lifestyle.
• To confidently recommend appropriate treatments, add-ons and aftercare.
• To promote retail products and provide personalised home-care routines to maximise treatment results.
• To deliver an exceptional guest journey, including consultation, treatment, aftercare and escorting guests to and from waiting areas.
• To liaise professionally and constructively with the management team and reception regarding treatment changes, special requests or guest needs.
• To demonstrate flexibility with working hours, duties and shift patterns to support the smooth operation of the Spa and Face Space.
• To attend all required training to maintain expert knowledge of protocols, skincare brands, tools and facial techniques.
• To support demonstrations, events and experiential activations that showcase Facespace expertise and brand values.
• To ensure all equipment, devices and treatment areas are hygienic, safe and fully operational, reporting defects to maintenance via the Spa Manager.
• To adhere to all Health & Safety regulations relating to skincare products, tools and treatment delivery.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].