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Saga; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

25 days holiday

Additional leave - 5 days

Pension scheme 10% matched

Bonus up to 5%

Colleague discounts

Retail & entertainment offers

Enhanced parental leave

Grandparents leave

Income protection

Saga Academy access

Job summary

Saga is seeking a Technical Lead – Infrastructure in the UK to take ownership of the outsourced infrastructure estate, review designs, validate controls, and escalate risk to align with enterprise standards. The role reports to the Head of Infrastructure Operations and focuses on technical integrity rather than building services.

You will operate in a hybrid model, with monthly in-person office meetings in London, balancing time at home with collaboration onsite while remaining the go-to

Qualifications

• Experience in enterprise infrastructure across cloud and hybrid platforms.
• Experience reviewing infrastructure designs within governance frameworks.
• Experience with outsourced/hybrid delivery models.
• Identify infrastructure risk and resilience gaps.
• Contribute to infrastructure transformation initiatives.
• Engage with senior technical stakeholders across architecture, security and operations.
• Deep knowledge of cloud infra (Azure/AWS), networking, compute and platform services.
• Clear written and verbal communication; translate technical detail into structured recommendations.
• Ability to operate under pressure during major incident scenarios.

Responsibilities

• Produce standards and best practices for cloud, network, servers, storage, and infra platforms and ensure partner follows these standards.
• Review infrastructure design documentation, implementation, and testing plans for quality.
• Monitor infrastructure risks; document and share findings.
• Test and prove IT systems can survive major failures without data loss.
• Act as go-to infra expert during major incidents and advise the incident management team.
• Ensure infrastructure remains fully supported, adopting best practices with the partner.
• Work with the partner to ensure competency in management and maintenance of the infrastructure.
• Be the gatekeeper and reviewer for partner designs using best practice and standards.
• Bridge between infrastructure and governance to ensure scalable, reliable, affordable systems.

Skills

Enterprise infra

Governance

Outsourced/Hybrid delivery

Risk & resilience

Infrastructure transformation

Stakeholder engagement

Cloud (Azure/AWS)

Networking

Compute

Platform services

Communication

Incident management

Under pressure

Job description

Salary £55,000 to £70,000 depending on experience

Permanent

Hybrid Home & London

Saga has begun an exciting Technology Transformation Journey. We are seeking an expert in infrastructure to join us internally as our Technical Lead – Infrastructure.

Reporting to our Head of Infrastructure Operations, you will take full responsibility for all the outsourced infrastructure estate, reviewing designs, validating controls and escalating risk to ensure alignment with enterprise standards.

This role does not build or deliver infrastructure services, but ensures technical integrity, coherence and risk transparency across a newly outsourced estate.

We work in a hybrid way at Saga, balancing time at home with time together in the office. This team will meet in person about once a month. Coming into the office is an important part of how we work together, giving us the opportunity to connect with our teams, collaborate face-to-face, share ideas and build relationships.

Package Description

At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues.

BENEFITS AVAILABLE FOR THIS ROLE:

• 25 days holiday + bank holidays
• Option to purchase additional leave - 5 extra days
• Pension scheme matched up to 10%
• Company performance related annual bonus - Up to 5%
• Colleague discounts including family discounts on cruises, holidays and insurance
• Range of reductions and offers from leading retailers, travel groups and entertainment companies
• Enhanced maternity and paternity leave
• Grandparents leave
• Income protection
• Access to Saga Academy, our bespoke learning platform

Main Responsibilities

The Technical Lead – Infrastructure is responsible for the following areas across the Saga Technology estate;

• To produce the standards and best practices for cloud, network, servers, storage, and infrastructure platforms and ensure that the partner follows these standards.
• Act as a technical expert to review the quality and completeness of infrastructure design documentation, implementation, and testing plans.
• Monitor consistently for any infrastructure risks and ensure that they are assessed, documented and shared.
• Testing, proving, and ensuring that the company's IT systems can survive a major failure without losing data.
• Be seen internally and externally as the go-to infrastructure expert when critical technology systems fail or degrade and will act as the primary technical advisor to the major incident management team.
• Provide assurance that the infrastructure remains fully supported, adopting best practice and working with the partner to ensure all systems are maintained.
• Work with the partner to ensure that they are fully competent in the management and maintenance of the infrastructure.
• Be the technical gatekeeper and critical reviewer for our partners and actively interrogate their engineering choices and designs using best practice and company standards.
• Be the bridge between infrastructure teams and corporate governance teams to ensure systems are scalable, reliable, and affordable.

The Ideal Candidate

We are looking for candidates with the following skills and experience;

• Exposure to enterprise infrastructure environments across cloud and hybrid platforms.
• Previously been involved in reviewing and assessing infrastructure designs within governance frameworks.
• Ideally worked in complex operating models, such as with an outsourced partner or hybrid delivery model.
• Has proven experience identifying infrastructure technical risk and resilience gaps.
• Experience contributing to infrastructure transformation initiatives.
• Experience engaging with senior technical stakeholders across architecture, security and operations domains.
• Deep technical knowledge of cloud infrastructure (Azure/AWS), networking, compute and platform services.
• Clear written and verbal communication skills, able to translate technical detail into structured recommendations.
• Ability to operate effectively under pressure, particularly during major incident scenarios.

We are keen to speak to candidates with knowledge across cloud, compute, network and storage. Here at Saga, we use a large number of products across our varied customer facing operation, giving this role holder a wide scope to manage and oversee.

Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special

About The Company

Over the past 75 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. We’re the most trusted brand amongst UK consumers in this demographic, recognised for high-quality products and exceptional standards of service. Our product portfolio includes cruises, holidays, insurance, personal finance products andour Saga Magazine.

Our focus on delivering exceptional products and service empowers our colleagues to create moments that are personal and special for our customers and for each other and our values undermine our approach and help guide us to deliver our purpose.

We’re committed to making sure that colleagues can be their best, be themselves and make a difference – more than anywhere else. We have done this by creating a truly inclusive culture, where all colleagues can bring their full and authentic selves to work and be treated with dignityand respect in an environment that is free from discrimination and harassment.

Thanks to our people, Saga was awarded with a Gold for Best Customer Centric Culture in 2025. This is testament to the great culture we’ve built together. This award belongs to all our colleagues who collectively make Saga a fantastic place to work.

We are champions of age inclusivity and signatories of the Age-Friendly Employer Pledge, we are proud of our multigenerational teams we have in place. We’re also a committed Disability Confident employer and ensure that our recruitment process is inclusive and accessible. Your application will have fair consideration, and you’ll receive personal communication throughout your applicant journey when you apply to join Saga.