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Seetec; Exeter; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Volunteer days

Pension

Healthcare

Salary review

Refer a Friend

BenefitHub access

Life assurance

Job summary

Seetec in Exeter is hiring a Customer Support Adviser to be the first point of contact for potential participants. You will provide telephone and online support, explain programme benefits, and help users through the early employment journey.

You will work with Jobcentre Plus and internal teams to ensure smooth referrals and accurate record-keeping. The role emphasizes strong communication, attention to detail, and the ability to handle sensitive conversations professionally.

Qualifications

• Excellent communication skills and clear spoken English.
• Able to gather and record key information accurately.
• Comfortable handling sensitive conversations and safeguarding information.

Responsibilities

• Serve as first point of contact for participants by phone and online support.
• Perform pre-referral checks and assess suitability for the programme.
• Manage inbound/outbound communications and maintain accurate records.
• Support the journey from referral to programme start and track KPIs.

Skills

Strong communication

Attention to detail

Customer-focused

Job description

We're Hiring: Customer Support Adviser, you will be the first point of contact for potential participants, providing telephone and online support through warm handovers and helping them understand the benefits of the Employability Programme. You’ll deliver excellent customer service, answer enquiries, gather and record key information, and support individuals through the early stages of their employment journey.

Working closely with Jobcentre Plus and internal operational teams, you will complete pre-referral checks, assess suitability for the programme and help ensure a smooth transition from referral to programme start. You will manage inbound and outbound communications, maintain accurate records and work towards key performance indicators, including referral to start conversions and customer satisfaction targets.

The ideal candidate will have strong communication skills, excellent attention to detail and the ability to build rapport with a wide range of people, including those facing barriers to employment. A customer focused approach, strong organisational skills and the ability to handle sensitive conversations professionally are essential.

This role offers the opportunity to make a real difference by helping individuals access the support they need to move towards sustainable employment while contributing to a high-performing and purpose-driven team.

In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range £ 26,647 per annum (dependent on experience) with these great benefits:

25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan, incl. 3 x salary life assurance

Annual Salary Review

Refer A Friend Scheme

Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee-owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: Exeter

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Proud member of the Disability Confident employer scheme

Customer Support Adviser

Company: Seetec

Salary: £26,647 to £26,647 a year

Hours: Full-time

Location: Exeter

Working pattern: On-site

Job type: Permanent

Posting date: 12 Oct 2026

Closing date: 19 Oct 2026

Contract Type: Permanent