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Selco Builders Warehouse; Coventry; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

Sharesave Scheme

Retail & Leisure Discounts

Private Medical Insurance

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

Selco Builders Warehouse is seeking a Store Manager in Coventry to lead daily store operations, ensuring safety, compliance, and a customer-first experience. You will drive sales growth, manage budgets, and guide a team to deliver exceptional service across the trade counter, warehouse, and delivery services.

You'll lead by example, coach direct reports, recruit and develop staff, and foster a positive culture aligned with Selco's values.

Qualifications

• Experience leading a store team and daily operations.
• Strong focus on customer service and experience.
• Proven ability to manage costs, budgets, and KPIs.

Responsibilities

• Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes.
• Implement store operations strategy to support sales growth and a great customer experience.
• Monitor and manage performance against KPIs including sales, margin, cost control, and compliance.
• Take ownership as the most senior leader on site, upholding store standards, safety and service.

Skills

Store leadership

People management

Customer service

Budgeting

Job description

• Lead the daily operation of the store, ensuring smooth, safe, and legally compliant processes at all times


• Implement store operations strategy to support sales growth and a great customer experience


• Ensure store labour is effectively deployed within budget to meet service and trading needs


• Monitor and manage performance against key KPIs, including sales, margin, cost control, and compliance


• Take ownership when acting as the most senior leader on site, ensuring store standards, safety, and service are maintained

Leading People & Culture

• Inspire, support, and challenge your team to deliver their best through clear direction and coaching


• Foster a positive, collaborative team culture-lead by example and live Selco's values every day


• Manage, brief, and develop direct reports, including recruitment, induction, and ongoing performance reviews


• Empower colleagues to make decisions, encouraging ownership and accountability at all levels


• Recognise great performance and support your team through change with strong communication and clarity

Delivering for Our Customers

• Set the tone for outstanding service, aligned with our value of being

brilliant for our customers

• Support colleagues in resolving customer issues quickly and effectively, balancing customer satisfaction with business needs


• Promote a seamless, hassle-free experience across the trade counter, warehouse, yard, and delivery service

Safety & Security First

• Ensure all health & safety processes are followed and that colleagues feel confident and supported in working safely


• Take ownership for daily checks, incident reporting, and issue resolution, escalating where appropriate


• Act as key holder, responsible for store security, vehicle checks, and opening/closing procedures


• Be the primary first aider when on duty

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here's what you'll enjoy when you join our team:

Work-Life Balance & Extras

Colleague Discount - Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.

Holiday Buy Scheme - Purchase extra holiday and spread the cost over 12 months.

Paid Volunteer Leave - Take time off to give back to a cause close to your heart.

Enhanced Family Leave Pay - Extra support for maternity, paternity, adoption, and fertility treatments.

Free Breakfast - Start your day right with access to our in-store and office pantries.

Apprenticeships & Career Development - Learn, grow, and take your career to the next level.

Refer a Friend Bonus - Know someone great? Earn a bonus when they join our team!

Enhanced Pension Scheme - We match every 1% above the statutory 5% that you contribute.

EarlyPay - Access your earned wages before payday when you need them.

Profit-Based Bonus Scheme - We work hard and celebrate success with yearly bonuses of up to 25% of salary.

Sharesave Scheme - Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.

Retail & Leisure Discounts - Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Private Medical Insurance - We cover the cost of a plan that allows you access private health treatments**.**

Health Cash Plan - We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.

Employee Assistance Programme - Free and confidential support, including counselling, financial guidance, and legal advice.

Life Assurance - Protection for your loved ones should the unexpected happen.

Gym Discounts - Save up to 25% at hundreds of health clubs nationwide.

Cycle to Work Scheme - Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that's proud to support the nation's tradespeople? At Selco Builders Warehouse, we're always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We're a well-established name in the industry with a strong store network across the UK-and we're continuing to invest in our people, our business, and our future. It's a busy, fast-paced environment where no two days are the same, but you'll be surrounded by great colleagues and backed by a superb reward and benefits package.

We're committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive-regardless of background or experience. Health and Safety remains our top priority, and we'll always support our colleagues in doing their best work, safely.