Delivery Manager

Grafton Group; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Job summary

A leading construction supply company in Birmingham is seeking a dedicated Delivery Team Leader to oversee daily operations, drive sales strategies, and develop a high-performing team. Candidates should have strong leadership skills, operational management experience, and a commitment to customer service excellence. This role includes a comprehensive benefits package and opportunities for career advancement.

Qualifications

• Proven ability to lead teams effectively.
• Experience in customer service and operational management.
• Ability to foster teamwork and an inclusive work environment.

Responsibilities

• Oversee daily delivery operations.
• Implement the store’s sales plan.
• Conduct training and development for staff.
• Ensure clear communication during shifts.
• Inspire and lead by example in customer service.

Skills

Leadership

Operational Management

Customer Service

Job description

What You’ll Be Doing

Leading the Delivery Team:

• Oversee daily delivery operations and ensure smooth functioning.
• Plan deliveries and ensure accurate, safe loading.
• Conduct plant/vehicle checks and manage outbound deliveries.

Driving Commercial Success:

• Implement the store’s sales plan and make sound commercial decisions.
• Maximize delivery service profitability and promote monthly offers.
• Handle customer inquiries and upsell Selco services.

Empowering and Developing the Team:

• Set direction and assign tasks, monitoring results.
• Conduct training, briefings, and inductions for direct reports and drivers.
• Foster a high-support, high-challenge environment and empower colleagues.

Operational Leadership & On-Duty Responsibility:

• Act as the senior leader, managing store operations and resolving issues.
• Ensure clear communication and handovers between shifts.
• Serve as a key holder, responsible for opening/closing and security.

Service & Store Culture:

• Inspire and lead by example, setting the standard for customer service.
• Promote teamwork and recognize colleagues who embody core values.
• Ensure safe, ethical, and compliant store operations.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount– Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme– Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave– Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay– Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast– Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development– Learn, grow, and take your career to the next level.
• Refer a Friend Bonus– Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme– We match every 1% above the statutory 5% that you contribute.
• EarlyPay– Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme– We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme– Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts– Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan– We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme– Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance– Protection for your loved ones should the unexpected happen.
• Gym Discounts– Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme– Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast-paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.

We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.