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HTG-UK; Colney; On-site; GBP 34,086,000 - 39,285,000; Full time

Benefits offered by this job

Competitive salary

Contract up to 6 months

Sick pay after 12 months

Employee assistance programme (Health

Cycle to Work

Pension scheme

Training & mentorship

Refer a friend bonus

Holiday buy schemes

Engaging workplace culture

Job summary

HTG-UK is seeking a Patient Transport Liaison Officer to join the Transport Desk at Norfolk and Norwich University Hospital on a temporary contract up to 6 months, with potential for extension. The role is on-site and 37.5 hours per week.

You will coordinate patient discharges, liaise with ward staff and outpatient clinics, and ensure timely transport while meeting KPI targets across the region.

Qualifications

• Enhanced DBS check (onboarding),
• Right to work in the UK
• Full UK manual driving licence
• Satisfactory employment and character references
• Satisfactory medical assessment
• Successful candidates must complete mandatory training on commencement

Responsibilities

• Be based on-site at the NNUH desk.
• Coordinate patient discharge journeys and integrate with planned outpatient transport where possible.
• Negotiate collection times with ward and site teams to align with KPI targets.
• Assign patients to the correct transport crew/resource and verify locations.
• Update confidential patient information in hospital and transport IT systems.
• Escalate issues to the Customer Relations Manager promptly

Job description

Exciting full-time opportunity available for a Patient Transport Liaison Officer to join our team at the Transport Desk, Norfolk and Norwich University Hospital on a temporary basis for up to 6 months, with the potential for the role to become permanent following the initial contract period

Who Are We?

At Health Transportation Group UK (HTG-UK), we are one of the UK’s leading providers of Non-Emergency Patient Transport, supporting thousands of vulnerable patients across the UK. We proudly serve the NHS, completing over 800,000 essential journeys every year.

We deliver services across a growing number of NHS contracts, including North East Lincolnshire, Mid and South Essex, Dorset, Cornwall & Isles of Scilly, Norfolk & Waveney, and Suffolk and North East Essex. With 22 operational bases and a dedicated team of over 1,200 passionate professionals, we provide safe, caring, and high-quality transport services nationwide.

What Can You Expect?

We are looking for a dedicated individual to join us in the role of Patient Transport Liaison Officer on an initial temporary contract for up to 6 months, with the potential to become permanent. Working 37.5 hours per week, you will play a vital role in supporting safe and timely patient discharges while ensuring effective transport coordination across hospitals throughout the region.

In this role, you can make a huge difference to patients' journeys through liaising with healthcare professionals at all levels, both internally and externally. You will help ensure effective patient flow within the Norfolk and Norwich Hospital, supporting contractual requirements and aligning with wider healthcare system priorities.

The role responsibilities will include coordinating patient discharge journeys and, where possible, integrating these with existing planned outpatient transport to maximise efficiency and improve the patient experience. This will involve negotiating collection times with ward and site teams, as well as working closely with outpatient clinics to effectively plan patient arrivals and departures, including coordinating and adjusting appointment times where required to ensure a smooth and seamless transport journey.

Summary Of Main Duties Include:

• Be based on-site at NNUH desk.
• Support the control and planning team to ensure efficient patient flow between the Acute Hospital and Patient Transport Provider, with a focus on discharges.
• Prioritise patient transport needs within the service to maximise the efficient use of transport resources.
• Collaborate closely with hospital site teams and control teams to ensure smooth and effective patient flow.
• Attend daily bed meetings and work with Clinicians and Bed Managers to align priorities and assist with time-critical discharge journeys.
• Ensure discharges from your acute site are planned within KPI targets.
• Assign patients to the correct transport crew/resource and verify patient locations.
• Accurately update confidential patient information in hospital and patient transport IT systems.
• Work with ward staff to ensure patients are ready for transport, and mobilities are correct. This will include going to wards to assess mobilities.
• Escalate potential issues to the Customer Relations Manager (CRM) promptly.

What’s In It For You?

• Competitive salary
• Temporary contract for up to 6 months, with the potential to become permanent
• Contractual sick pay after 12 months service
• Employee assistance programme delivered by the UK’s #1 EAP service- Health Assured
• Increased holiday allowance for long service
• Refer a friend scheme Earn up to £500 for each friend you bring on board
• Pension scheme
• Full training for the role, induction and ongoing mentorship
• Salary sacrifice schemes Cycle to Work, Electric Car & Holiday buy schemes
• Opportunities to grow and develop
• Engaging Workplace Culture with regular company updates and Employee of the Month

Our Commitment to Safer Recruitment

Patient safety is our priority. To work for HTG-UK you will need:

• Enhanced DBS check (Conducted during onboarding if successful)
• Right to work in the UK
• Full UK manual driving licence
• Satisfactory employment and character references
• A satisfactory medical assessment
• Successful candidates will also need to successfully complete mandatory training on commencement of employment.

Equal Opportunities

The Company’s Equal Opportunities policy affirms our commitment to ensure that no patient, employee or job applicant faces discrimination - whether directly or indirectly – based on gender, sexual orientation, age, marital status, responsibility for dependants, disability, religion, belief, colour, race, nationality, ethnic or national origin, trade union activity, social background, health status, or is disadvantaged by conditions or requirements which cannot be shown as justifiable.

Safeguarding

The organisation takes the issues of Safeguarding Children, Adults and addressing domestic violence very seriously and therefore all employees at HTG-UK are expected to:

• Attend mandatory training on Safeguarding children and adults
• Ensure they are familiar with their and the organisation’s requirements under relevant legislation
• Adhere to all relevant national and local policies, procedures, and professional codes
• Report any concerns to the appropriate authority
• Maintaining professional boundaries as a Person in a Position of Trust (PiPoT)

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Patient Transport Liaison Officer

Company: HTG-UK Salary: from £12.71 an hour Hours: Full-time Location: NR4 7UY Working pattern: On-site Job type: Contract Posting date: 7 Sept 2026 Closing date: 21 Sept 2026