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Manpower UK Limited; City Of London; Hybrid; GBP 55,000 - 67,000; Full time

Benefits offered by this job

Bike storage

Kitchen & communal areas

Tea & coffee

Fruit & biscuits

Job summary

Manpower UK Limited seeks an interim Customer Collaboration Manager to join Elida Beauty’s fast-paced FMCG environment in Holborn, London. This 6-month role is full-time with 37.5 hours weekly, offering a salary up to £61,000 pro rata depending on experience.

The position blends remote and onsite work and requires leadership of customer-facing teams, driving growth while maintaining excellent service and cost-to-serve alignment.

Qualifications

• Experience in customer relationship management and issue resolution to support commercial strategy and cost-to-serve models.
• Ability to lead remote teams across locations.
• Strong oral and written communication, including presentations.
• Ability to multi-task and work under pressure with autonomy.

Responsibilities

• End-to-end execution of customer service strategy for key customers in the market.
• Collaborate with cross-functional teams to ensure seamless order management and delivery.
• Support order to cash processes to meet customer requirements within internal plans.
• Execute joint business plans and drive rapid issue resolution with customers.
• Deliver excellent service to all customers and monitor service levels.
• Own and improve service level reporting and accountability.
• Serve as first point of contact for day-to-day order processing operations.
• Work with control towers and logistics for capability development and agility.
• Assist process hygiene and technology transformation where relevant.

Skills

CRM strategy

Issue resolution

Order to cash

Remote team leadership

Cross-functional collaboration

Excel

SQL

Power BI

Communication

Presentation skills

Tools

SQL

Power BI

Job description

Manpower are currently seeking an interim Customer Collaboration Manager to work with our global FMCG client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based in Holborn, London. This is a full-time temporary role for 6 months (with the potential for extension), requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £61,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

We are looking for an experienced customer facing lead who has a very strong growth mindset and a can-do culture of doing what it takes to win. We're looking for someone who thrives in balancing brand, consumer, customers, with the ambition to deliver a substantial step up in profitable growth of the current perimeter.

As the Customer Collaboration Manager, you will play a crucial role in the customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model. Your first priority will be ensuring Excellent customer service to our customers.

Key Accountabilities

• E2E execution of Customer Service Team Strategy for all the key customers in your market
• Collaborate with CD teams to ensure seamless order management and delivery processes
• Support Order to Cash process to ensure all customer requirements are fulfilled aligned with internal business plans
• Executes Joint Business Plans and speedy issue resolution with Customers.
• Responsible to deliver excellent service to all our customers
• Owns and monitors Service Level reporting, loss reason assignment and continuous improvement
• First point of contact to customer order processing teams related to day-to-day operations
• Works closely with Customer Service Control Tower teams for capability development, reporting and agility
• Works closely with Warehousing and Logistics teams for on time customer deliveries
• Support process hygiene and lead technology transformation where relevant

Key Requirements

• Previous experience in customer relationship management, issue resolution, order to cash process management and ensuring that you are supporting the commercial strategy and vision with the right cost to serve model.
• Ability to lead remote teams in different geographical locations.
• Demonstrated conceptual problem-solving ability; excellent oral and written communication skills, including presentation skills
• Ability to multi-task, meet tight deadlines and work under pressure with autonomy
• The ability to effectively lead and engage cross functional global teams and a willingness to take responsibility and accountability
• Demonstrated self-starter with the ability to deliver results in a lean, agile organization and able to adapt to changing priorities
• Strong Excel Skills
• Experience with SQL and/or Power BI a plus

Additional Information

Some occasional EU travel required (approximately once per quarter)

• Bike Storage
• Kitchen & Communal Areas
• Complimentary Tea & Coffee
• Complimentary Fruit & Biscuits