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Runnymede Borough Council; Chertsey; On-site; GBP 26,000 - 32,000; Full time

Job summary

Runnymede Borough Council is seeking a Community Transport & Meals at Home Scheduler to coordinate transport and meal delivery services, ensuring residents receive safe, reliable and customer-focused support.

You will work with drivers, carers and partner organisations to keep services running daily, handle bookings and monitor performance, while maintaining accurate records and supporting operational activities.

Qualifications

• Role combines customer service, scheduling and frontline operational support.

Responsibilities

• Scheduling and coordinating community transport, processing bookings as well as meal delivery routes.
• Acting as the first point of contact for service users, carers and partner agencies.
• Allocating work to drivers and communicating route information effectively, responding to operational issues and service disruptions as they arise
• Monitoring service performance and maintaining accurate operational records, ensuring customer information is handled securely and confidentially.
• Providing driving cover when required to support service continuity.
• Completing vehicle checks, recording mileage and reporting defects.
• Supporting the Community Transport Supervisor with daily operational activities.

Job description

Community Transport & Meals at Home Scheduler

This is an exciting opportunity to join Runnymede Borough Council as we continue our positive work supporting residents to live independently and access essential services within their communities.

You will play a vital role in coordinating the delivery of our Community Transport and Meals at Home services, ensuring residents receive a safe, reliable and customer-focused service. The Community Transport & Meals at Home Scheduler will work closely with drivers, service users, carers and partner organisations to keep services running efficiently on a daily basis.

Day-to-day, the role will include:

• Scheduling and coordinating community transport, processing bookings as well as meal delivery routes.
• Acting as the first point of contact for service users, carers and partner agencies.
• Allocating work to drivers and communicating route information effectively, responding to operational issues and service disruptions as they arise
• Monitoring service performance and maintaining accurate operational records, ensuring customer information is handled securely and confidentially.
• Providing driving cover when required to support service continuity.
• Completing vehicle checks, recording mileage and reporting defects.
• Supporting the Community Transport Supervisor with daily operational activities.

This is a varied role which combines customer service, scheduling and frontline operational support, offering the opportunity to make a real difference to the lives of older and vulnerable residents across Runnymede and Surrey Heath. The successful …