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Nuffield Health; Cheltenham; On-site; GBP 141,000 - 201,000; Full time

Job summary

Nuffield Health Cheltenham Hospital is seeking an Administrator to join the Cheltenham Hospital team. You will provide excellent patient care and work closely with Patients, Radiographers, Radiologists and Consultants across departments, delivering a high-quality diagnostic imaging service with attention to detail.

You will support the Outpatients department, book appointments, handle enquiries, take payments and be part of a friendly team, bringing empathy and strong data handling to daily

Qualifications

• Excellent customer service skills and a patient-focused approach.
• Good IT and keyboard skills.
• Experience in an administrative or customer-facing environment.
• Knowledge of medical terminology is desirable.

Responsibilities

• Support the Outpatients department.
• Provide first-class customer service.
• Attend and book appointments for patients.
• Answer face-to-face and telephone enquiries.
• Take payments.
• Be part of a dynamic and friendly team.

Skills

Customer service

IT skills

Medical terminology (Desirable)

Administrative experience

Job description

Up to 12.84 per hour, dependent on experience

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.

Are you a confident and customer-focused administrator, who's passionate about great customer service? Then you could be just who we're looking for. Join the nation's largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

As an Administrator, you will be an integral part of our Cheltenham Hospital team. You will provide excellent patient care & work closely with Patients, Radiographers, Radiologists, Consultants & all departments across the Nuffield Hospital. You will have enthusiasm, dedication, commitment and a keen eye for attention to detail to provide and deliver a high quality diagnostic imaging service whist undertaking a wide variety of duties.

As an Administrator you will:

• Support the Outpatients department
• Provide a first class customer service
• Attend & book appointments for patients
• Answer face to face and telephone enquiries
• Take payments
• Be a part of a dynamic and friendly team

To succeed as an Administrator you will:

• Have great people skills with the ability to treat patients with compassion and empathy
• Ability to manage, appraise and interpret the right data, and to present it in a timely and professional manner
• Have good IT and keyboard skills
• Have experience within an administrative or customer facing environment
• Have knowledge of medical terminology (Desirable)

Helping you feel good

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £35.00 a month.

Nuffield Health Cheltenham Hospital is located in the beautiful area of Cheltenham in Gloucestershire. It has excellent transport links nearby, being very close to the M5 and A417. The hospital has 33 ensuite private bedrooms, 3 theatres and a small ambulatory unit. It also hosts a purpose built close observation unit, 12 consulting rooms with access to treatment rooms, diagnostic services including; plain x-ray, MRI, CT, mammography and ultrasound. We provide a full range of medical and surgical specialities delivered in state-of-the-art clinical facilities, including orthopaedics, cosmetic surgery, spinal services, sports injury, ENT, gynaecology, urology, as well as a rapid access breast clinic.