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C2 Recruitment Limited; Cardiff; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Business-related expenses paid

Paid annual leave

Comprehensive ongoing training

Opportunities for career progression

Varied working environment across a6f

Job summary

C2 Recruitment Limited in Cardiff is seeking a Team Leader to lead stocktaking teams across customer sites, ensuring accuracy and timely completion.

The role is mobile, requires driving, and may involve overnight stays; shifts include evenings, nights and weekends as part of a 5-in-7 pattern.

Offer includes salary up to £31,824 plus £290 monthly car allowance, paid annual leave, comprehensive training and opportunities for career progression.

Qualifications

• Leadership experience in fast-paced operations.
• Strong communication and interpersonal skills.
• Excellent customer service and professional approach.
• Good organisational and time-management skills.
• Full UK driving licence; willingness to travel extensively.

Responsibilities

• Lead, supervise and support stocktaking teams on customer sites.
• Ensure stocktakes are completed accurately, efficiently and within timescales.
• Monitor team productivity and take action if performance falters.
• Ensure company and customer processes and safety requirements are followed.
• Maintain professional conduct and high standards of service.
• Act as primary on-site contact for customer representatives.
• Communicate effectively with team members and customer management.
• Identify and resolve operational issues and escalate when needed.
• Ensure team members understand responsibilities and performance expectations.
• Complete stocktake administration, reporting and sign-off.

Skills

Team leadership

Communication

Customer service

Time management

Driving licence

Job description

Salary: Up to £31,824 per annum + £290 per month car allowance

Location: Cardiff

Working Pattern: 5 days out of 7, Monday-Sunday

Hours: Up to 48 hours per week, predominantly evening and night shifts

Contract: Full-time, permanent

The Role

As a

Team Leader, you will be responsible for leading and supporting a team of stock counters to deliver accurate, efficient and professional stocktaking services across a range of retail and commercial customer sites.

You will take ownership of the stocktake from arrival through to completion, ensuring that company and customer procedures are followed, agreed timescales are met and the highest standards of accuracy, productivity and customer service are maintained.

This is a

mobile and hands-on role, with travel to different customer locations each day. You will need to be flexible regarding working hours and locations, and there may be occasions where overnight stays away from home are required.

Key Responsibilities

• Lead, supervise and support stocktaking teams on customer sites.
• Ensure stocktakes are completed accurately, efficiently and within agreed timescales.
• Monitor team productivity and take appropriate action if performance falls below expectations.
• Ensure all company and customer processes, procedures and health & safety requirements are followed.
• Maintain a professional approach and always deliver excellent customer service.
• Act as the primary point of contact for customer representatives while on site.
• Communicate effectively with both team members and customer management.
• Identify and resolve operational issues promptly, escalating where appropriate.
• Ensure team members understand their responsibilities and maintain appropriate standards of conduct and performance.
• Complete all required stocktake administration, reporting and sign-off accurately.
• Work flexibly across different customer locations and adapt to changing operational requirements.

Person Specification

• We are looking for someone who is confident, organised and capable of leading a team in a fast-paced operational environment.
• Full UK driving licence and willingness to travel extensively.
• Previous experience of supervising or leading a team is desirable.
• Strong communication and interpersonal skills.
• Excellent customer service skills and a professional approach.
• Ability to remain calm, focused and effective under pressure.
• Good organisational and time-management skills.
• Basic IT skills and confidence using digital systems.
• Ability to work independently and use initiative.
• Flexible approach to working hours, locations and operational requirements.
• Strong attention to detail and a commitment to accuracy.

The role involves working across a variety of retail stores, warehouses and other customer premises. You should be comfortable working in different environments and adapting to the requirements of each site.

The role involves

prolonged periods of standing and walking, as well as occasional use of step stools and ladders. Some assignments may require access to ground-level and high-level stock within large retail or warehouse environments.

Due to the nature of the role,

evening, night and early-morning working will be required, including weekend work as part of the 5-in-7-day working pattern. Occasional overnight stays away from home may also be necessary.

What We Offer

• Competitive salary of up to £31,824 per annum
• Business-related expenses paid
• Paid annual leave
• Comprehensive ongoing training
• Opportunities for career progression
• Varied working environment across a range of customer sites

Please note: Due to the working hours and nature of the role, including evening and night shifts, applicants must be aged

18 or over.