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LGH Hotel Management Ltd; Cardiff; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Cycle to work scheme

Wellbeing tips and support

Recipe ideas

Wellbeing podcasts and tv

Breathing exercises

24/7 advice and support line

Team reward & recognition

Free meals on duty

Free parking

Job summary

LGH Hotels Management is seeking a proactive hospitality teammate for the Holiday Inn Cardiff City Centre dining team. You will help set up the restaurant and bar, greet guests, take food and drink orders, and confidently upsell to enhance the guest experience.

Join a vibrant team focused on delivering warm hospitality, presenting every area to a high standard, and creating memorable moments for guests on every shift.

Qualifications

• Friendly, positive attitude and guest-focused mindset.
• Ability to work in a fast-paced hospitality environment.
• Pride in presentation, service, and attention to detail.

Responsibilities

• Set up restaurant and bar for service.
• Maintain high standards of presentation and cleanliness.
• Be a friendly, familiar face for guests and take orders.
• Suggest makanan and drinks with confidence and upsell where appropriate.

Skills

Friendly attitude

Guest interaction

Attention to detail

Upselling

Education

No specific degree required

Job description

Check out the hotel on our virtual tour!

The Opportunity

Love hospitality and enjoy making people feel welcome? Join our food and beverage team and be part of an environment where great service, personality, and memorable experiences really matter.

In this role, you’ll help set up the restaurant and bar for service, maintain high presentation standards, and become a friendly, familiar face for our guests. You’ll take food and drink orders, recommend products with confidence, and use natural upselling to enhance each guest’s experience.

We believe the best hospitality comes from people who bring their true selves to work. If you enjoy engaging with guests, working as part of a vibrant team, and creating moments that leave people smiling, this is a great opportunity to do what you love — every shift.

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is perfect for someone who enjoys working with people and takes pride in delivering great hospitality.

You’ll be a great fit if you:

• Have a friendly, positive attitude and enjoy engaging with guests
• Like working in a fast‑paced, lively environment
• Take pride in presentation, service, and attention to detailFeel confident recommending food and drinks and enhancing the guest experience
• Enjoy being part of a supportive, energetic team

Whether you’re building your hospitality experience or already love life on the floor, this role gives you the chance to bring your personality to work and make a real difference to every guest you serve.

Hotel

Located in the heart of the vibrant city, the Holiday Inn Cardiff City Centre is perfectly positioned next to Cardiff Castle and the Principality Stadium. With 157 elegantly designed bedrooms, the hotel provides a comfortable and convenient stay for both business and leisure travelers.

Our Academy conference center features 12 modern, fully equipped meeting rooms, making it an ideal venue for corporate events and conferences. Guests can enjoy a variety of dining options, including a main restaurant, bar, and lobby lounge offering Starbucks coffee, serving delicious dishes and refreshing beverages throughout the day.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.