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Co-op Group; Bishop's Stortford; On-site; GBP 18,000 - 19,000; Part time

Benefits offered by this job

30% discount on Co-op products

Pension scheme with up to 10% employer

31 days of holiday (pro rata)

GP access 24/7 and support program

Job summary

Co-op Group in Bishop's Stortford is seeking Customer Team Members to deliver friendly, helpful service in a busy local Co-op store. Roles may include working in post office, bakery, or assisting with online order pick/pack for home delivery.

The role requires flexible availability (including weekends) with 3pm–11pm shifts, full training provided, and eligibility to work aged 18+. Salary: £13.04 per hour, permanent part-time contract with 12 hours per week plus overtime.

Qualifications

• Experience in customer service is preferred.
• Able to work flexible shifts including weekends.
• No prior retail experience required.

Responsibilities

• Deliver friendly and helpful service to customers.
• Assist with stock, pricing, and shelf replenishment.
• Operate tills and support daily store operations.
• Maintain store cleanliness and organisation.
• Promote Co-op Membership and store services.
• Collaborate with team to ensure smooth running of the store.

Skills

Customer service

Teamwork

Flexible shifts

Job description

Pay: £13.04 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: 3pm to 11pm, with flexible availability across the week to include at least 1 weekend shift. We're happy to discuss additional availability further at interview.

Full, paid training provided

You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.

We're looking for Customer Team Members to join our team at Co-op, join us and play a key role in delivering friendly, helpful service in your local Co-op store.

As a Customer Team Member, you'll work as part of a friendly team in a fast-moving Co-op store, helping deliver essential services to your community every day. Depending on your store, this could involve working in our post office, or bakery, or helping with online services by picking and packing orders for home delivery. Whatever the day brings, you'll play a key role in making life easier for our customers.

Why this job matters:

You'll help keep our shelves stocked and support sales, making sure customers can find what they need. You'll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you'll promote Co-op membership, helping more customers enjoy the benefits of our unique business.

What you'll do:

• Support the day-to-day running of the store by delivering friendly and thoughtful service, helping to put things right when needed
• Work with your team to keep the store running smoothly
• Work hands-on on the shop floor and tills, and contribute to daily operations to create a great shopping experience
• Help maintain store performance by keeping shelves stocked and checking prices, dates, and stock accuracy
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Promote Co-op Membership and support your local community

What you'll bring:

• A genuine passion for helping people and delivering great customer service
• The ability to work flexibly across a number of shifts and as part of a team
• An interest in retail and working in a busy store environment (experience not essential)

Why Co-op?

• Full training and career development resources
• 30% discount on all Co-op products in-store
• Flexible access to your pay as you earn it
• A pension scheme with up to 10% employer contributions
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• 24/7 access to GP appointments, and colleague support programme
• Market-leading policies to help you through life's big moments

A place you'll belong:

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

We reserve the right to remove a vacancy before the scheduled closing date.