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Prison Advice and Care Trust; Aylesbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Free advice and counselling

Contributory pension

Corporate eye care

Cycle to work scheme

Generous holiday entitlement

Job summary

Prison Advice and Care Trust in England is recruiting a Family Support Worker (Visits Centre Assistant) at HMP Aylesbury to help families visiting loved ones. Based in the visitor centre, you’ll welcome visitors, provide information, and support children with activities.

The role emphasises safeguarding, calm handling of difficult situations, and collaboration with staff and partner agencies to improve family visits.

Qualifications

• Experience supporting families during challenging times.
• Ability to follow safeguarding and child-protection procedures.

Responsibilities

• Support families visiting loved ones in prison.
• Organise activities for children and provide refreshments where needed.
• Offer information, guidance and a welcoming environment in the visitor centre.
• Collaborate with colleagues and partner agencies to ensure safeguarding protocols.

Job description

Salary: £26,227.50 per annum full time earnings, £5,944.90 actual earnings.

Join us as a Family Support Worker (Visits Centre Assistant) at HMP Aylesbury, where you will play an important role in supporting

families visiting their loved ones in prison.

Based in the visitor centre, you’ll help create a welcoming and supportive environment for adults and children. From offering

information and guidance to organising activities for children and ensuring refreshments are available, you’ll contribute to

making visits as positive and stress-free as possible.

This is a varied and rewarding role where no two days are the same. You’ll support families during what can often be a challenging

time, using your experience of working with people facing difficulties to handle situations calmly and sensitively.

You’ll also work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed

at all times. Your input will help us continue to improve our family support services.

If you’re organised, approachable, and passionate about making a difference, we’d love to hear from you.

What we offer:

• free advice, information and counselling service
• contributory pension
• corporate eye care scheme
• cycle to work scheme
• generous holiday entitlement

You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to

post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory

references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where

appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Please note that being

bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.