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Brook Street; Aldershot; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Brook Street is recruiting an EO Housing Estates Officer to help validate and authorise key housing activities across an allocated portfolio within the MOD. You will validate service delivery, monitor occupants, and ensure quality across the portfolio, liaising with suppliers and stakeholders to maintain standards.

The role emphasizes compliance, timely handling of issues, and delivering services to families with a focus on continuous improvement and quality assurance.

Qualifications

• Experience with validation and monitoring of housing services.
• Strong compliance with mandatory requirements and inspections.
• Ability to build relationships with teams and stakeholders.
• Customer-first mindset to improve outcomes for families.
• Willingness to undertake relevant training and development.

Responsibilities

• Own the family experience for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA.
• Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant).
• Manage assurance and quality checks, including timely handling and management of complaints (level 2).
• Undertake assurance checks on service levels and quality of work provided by suppliers.
• Manage an allocated IMS case to agreed standards.
• Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes.
• Validate and authorise time reliefs within approved limits.
• Carry out handovers as requested to ensure the right service delivery for families.
• Attend relevant stakeholder engagement events and proactively escape where standards are not met.

Skills

Validation & Monitoring

Compliance mindset

Stakeholder engagement

Customer-focused

Self-motivation for training

Education

CIOH Certificate of Housing (desirable)

Job description

• First 2 weeks training requires full office attendance; then hybrid working (approx. 60% office / 2 days home)


• Training may be ongoing and travel to other locations may be required


• DBS clearance is required (Costs covered by the hiring process)


• 31/03/27 with possibility of extension


• CIOH Certificate of Housing (or similar) is desirable.


• Holidays during the first 2 weeks of training cannot be accommodated

If you're someone who enjoys variety, strong standards, and making sure services land properly for the people who rely on them, this could be a great match. Our Client, within the MOD, is looking for an EO Housing Estates Officer to help validate and authorise key housing activities-supporting consistent delivery and quality across an allocated portfolio.

What you'll be doing:

• Own the \"family experience\" for an allocated housing portfolio, including occupant monitoring of non-SFA and SSFA


• Conduct patch/ground monitoring to ensure standards are met (including PFI where relevant)


• Manage assurance and quality checks, including timely handling and management of complaints (level 2)


• Undertake assurance checks on service levels and quality of work provided by suppliers


• Manage an allocated IMS case to agreed standards


• Help deliver additional services (including IRL/SONS/VOIDS) within delegation and timeframes


• Validate and authorise time reliefs within approved limits


• Carry out handovers as requested to ensure the right service delivery for families


• Attend relevant stakeholder engagement events and proactively escape where standards are not met

What you'll bring:

• A confident, organised approach to validation, monitoring and authorisation


• A strong commitment to compliance and mandatory requirements (including inspection and training expectations)


• The ability to build effective working relationships with teams and stakeholders


• A customer-first mindset with a drive to improve outcomes for families


• Comfort working with case/portfolio responsibilities while maintaining agreed standards


• Self-motivation to identify and complete relevant training and development to grow capability in-role

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Due to the high volume of applications we receive, we are only able to contact candidates who have been selected to progress to the next stage of the recruitment process. If you have not heard from us within 1 week of your application, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our current vacancies and welcome applications for any future roles that match your skills and experience.

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.