Reactive Supervisor - Innovative engineering solutions (Previous Relevant Experince is Required)

ZipRecruiter; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Reactive Supervisor to lead a team of skilled fire engineers. This role involves overseeing fault and reactive work related to fire detection and suppression systems, particularly within the London Underground framework. The ideal candidate will thrive in a dynamic environment, ensuring high standards of work while managing resources efficiently. The company offers a supportive culture with opportunities for professional growth, competitive benefits, and a commitment to diversity and inclusion. If you’re ready to make a meaningful impact in a critical role, this opportunity is for you.

Benefits

34 days holiday

Company vehicle

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience in fault and reactive environments for fire systems.
• Ability to manage and supervise a team effectively.

Responsibilities

• Lead a team of fire engineers in fault and reactive work.
• Manage resource availability and ensure compliance.
• Engage with stakeholders for updates on progress.

Skills

Leadership

Fire Systems Knowledge

Resource Management

Scheduling

Stakeholder Engagement

Tools

ServiceNow

Job description

Job Description: Reactive Supervisor

Join our Engineering Team at Telent and be empowered to innovate and drive solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team engaged in complex, critical work that helps build and maintain the nation's critical infrastructure 24/7.

Reporting to the Reactive Delivery Manager, you will supervise and lead a team of highly skilled fire engineers in a fault and reactive environment focused on fire systems (detection and suppression) on the 1FM Fire contract. While supporting Telent UK, this role primarily focuses on the Asset Management department, bridging field services and management teams to ensure cohesive workflow. The role involves working days, on a 4 on 4 off shift pattern from 7am to 7pm, based at our Pirin Court Depot, E16 4TL.

Reactive Supervisor Responsibilities:

• Lead and supervise a team of 5 fire engineers in fault and reactive work related to fire detection and suppression systems on the London Underground for the 1FM Contract.
• Manage resource availability to carry out planned maintenance efficiently.
• Ensure high standards of work completion by engineers, aligned with operational plans.
• Schedule and monitor works to maintain compliance.
• Use ServiceNow for daily, weekly, and periodic reports on task progress and efficiencies.
• Engage daily with stakeholders to update the contract and operations teams on issues and progress.
• Support and direct on-site escalations as needed.

Candidate Profile:

We seek an experienced Supervisor familiar with fault and reactive environments for fire systems, preferably with London Underground or Network Rail experience. The ideal candidate can manage, schedule, and monitor works in a busy, reactive setting.

Key Requirements:

• Availability to work days, 4 on 4 off shifts, from 7am to 7pm.
• Previous experience leading fire engineers in single or multi-site maintenance.
• Experience within a Fire Maintenance environment or London Underground/Network Rail.
• Full UK Driving Licence.
• Drug & Alcohol testing clearance required.

What We Offer:

A career at Telent offers opportunities across sectors, roles, and technologies, supporting your development and impact. We are committed to an inclusive culture that values diversity, allowing everyone to thrive.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company vehicle.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn More About Telent:

Watch our Telent Video!

We foster an environment where everyone feels they belong, can be themselves, and reach their potential. Our teams reflect the diverse communities we serve, and we are committed to inclusion and empowerment.

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About Telent

Telent is a leading technology company specializing in designing, building, supporting, and maintaining mission-critical communications and digital infrastructure across the UK. Our work connects communities and enhances lives using innovative technology. Join us to make a meaningful impact, fulfill your potential, and work alongside over 3,000 dedicated professionals committed to excellence.

Brilliance brought together.

Our core values are:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused