Reablement Liaison Officer 8040

Norfolk County Council; Norwich; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

Norfolk County Council is seeking a Reablement Liaison Officer to join their team in Norwich. This role involves coordinating services for individuals needing social care support, ensuring excellent customer service, and operating within a hybrid working model. Candidates must demonstrate strong ICT skills and the ability to make effective decisions independently. Attractive benefits include a competitive salary, generous holiday entitlement, and access to the Local Government Pension Scheme.

Benefits

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Qualifications

• Excellent customer service and ICT skills.
• Ability to assess risk and take appropriate action.
• Experience working in a multidisciplinary team.

Responsibilities

• Take referrals into the service and set up visits for support workers.
• Act as the first point of contact for service users and support workers.
• Manage a two-week rota for hybrid and flexible working.

Skills

Customer Service

ICT Skills

Decision Making

Job description

Job Description

Reablement Liaison Officer 8040| Permanent contract | £13.26 to £14.13 per annum (Scale E) | 26.25 hours per week| Reed House, Norwich and hybrid working

Do you have excellent customer services and ICT skills with a passion for Social Care? If so, we’d love to hear from you.

We have some new opportunity to join our team in Norwich based at Reed House.

• Take referrals into our service by phone and Liquid Logic (our social care system)
• Set up visits to service users for support workers using an electronic scheduling software (full training will be given)
• Take queries from the support workers while they are working in the community
  
  

As a Reablement Liaison Officer you will be the first point of contact and an information service for GPs, community health services, social services, service users and their families. You will also take referrals for Norfolk First Support.

Norfolk First Support delivers services to adults across Norfolk in their own homes for up to 6 weeks, assisting them to regain skills they may have lost following an illness or hospital admission, enabling them to regain their independence as much as possible while also reviewing any ongoing support needed.

You need to possess excellent ICT skills and be able to work to tight deadlines, often making decisions independently whilst delivering excellent customer service. You will also have the ability to assess risk and take appropriate action, working with our multidisciplinary team to support people to return to their homes.

The role is hybrid, working both from home and a locality office. Our rota is on a two-week rota basis, which includes working morning and evening shifts, alternative weekends and bank holidays, but this is planned in advance to help us deliver our service whilst enabling you a healthy work-life balance. Weekend hours are paid at a higher rate of time and a third.

We review applications regularly, so you need not wait until the closing date to apply. Please indicate at the top of your supporting statement which vacancy or vacancies you are applying for.

For an informal discussion, please contact [e-mail]

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
• ‘ Norfolk Rewards’ our employee discounts programme which helps yousave money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job
  
  

Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

Closing date: 11 June 2025 at 23:59