Reablement and Crisis Support Team Leader – 12 month fixed term contract

Sefton New Directions Limited; United Kingdom; Remote; GBP 32,000 - 34,000; Full time

Job summary

Sefton New Directions Limited is recruiting a Reablement and Crisis Support Team Leader on a 12-month fixed-term contract to supervise staff and drive high-quality, person-centred care. The role focuses on audits, compliance with CQC standards and continuous improvement within both site and community-based services.

The post combines leadership, governance oversight, and operational support to ensure safe, effective services that promote independence and positive outcomes for people using the

Qualifications

• Experience of supervising staff in a health or social care setting.
• Knowledge of CQC regulations and quality standards.
• Experience of undertaking audits and quality monitoring activities.
• Strong organisational and communication skills.
• Ability to analyse information and implement improvements.

Responsibilities

• Lead service user quality audits and ensure accurate documentation and compliant records.
• Support staff performance management, supervision and professional development.
• Conduct office and health and safety audits, reporting on compliance and risks.
• Assist with operational planning, workforce deployment and service reviews.
• Promote a person-centred culture and provide guidance in absence of the Registered Service Manager.

Skills

Staff supervision

Quality monitoring

CQC knowledge

Auditing

Communication

Driving licence

Education

Level 3 Diploma in Health & Social Care

Job description

Reablement and Crisis Support Team Leader – 12 month fixed term contract

Reablement Service – Site and Community Based

36 hours per week

£31,704 – 34,433 per annum

We are looking for an experienced, motivated and quality-focused Team Leader to support the Registered Service Manager in the delivery of safe, effective, responsive and person-centred services within our Reablement and Crisis Support Service.

The Team Leader plays a key role in ensuring compliance with organisational policies, CQC standards and contractual requirements through regular auditing, staff supervision, quality monitoring and operational oversight. Working closely with the Registered Service Manager, the post holder will support the delivery of high-quality care that promotes independence, choice and positive outcomes for the people we support.

The role combines leadership, quality assurance, compliance monitoring and staff development to ensure the service operates safely, effectively and in line with best practice.

Main Duties and Responsibilities

Service User Quality Audits

Support the Registered Service Manager by undertaking regular service user audits to ensure records are accurate, compliant and reflective of individual needs and outcomes, including:

• Reviewing care documentation uploaded to electronic systems.
• Auditing medication support records and Medication Administration Records (MAR charts).
• Monitoring service user goal-setting documentation and progress towards agreed outcomes.
• Checking consent to care documentation is completed, current and accurately recorded.
• Reviewing support plans, risk assessments and daily records for quality and compliance.
• Identifying areas for improvement and implementing corrective actions where required.
• Escalating concerns, risks or safeguarding issues appropriately.

Staff Performance and Development

Support the Registered Service Manager with workforce management and professional development by:

• Conducting individual supervision sessions in line with organisational policy.
• Facilitating reflective practice discussions with staff.
• Leading and coordinating team meetings and group supervision sessions.
• Undertaking staff file audits to ensure compliance with mandatory training, qualifications, DBS requirements and employment records.
• Supporting staff performance management and development plans.
• Assisting with induction, mentoring and competency assessments for new employees.
• Promoting a positive culture of continuous learning and improvement.

Office and Health & Safety Audits

Undertake regular office-based audits to ensure compliance with organisational and statutory requirements, including:

• Health and safety checks and inspections.
• Fire safety records and emergency procedures.
• Accident, incident and near-miss reporting systems.
• Equipment and environmental safety monitoring.
• Business continuity and operational records.
• Vehicle and lone working compliance where applicable.
• Monitoring actions arising from audits and inspections to completion.

Operational Support

Working alongside the Registered Service Manager, the Team Leader will:

• Support the day-to-day operation of the service.
• Assist with workforce planning and deployment to meet service demands.
• Monitor electronic care systems and ensure records remain accurate and up to date.
• Support investigations, complaints and quality improvement initiatives.
• Contribute to service reviews, audits and inspections.
• Promote a culture of person-centred care, professionalism and accountability.
• Act as a point of support for staff and service users in the absence of the Registered Service Manager.

Person Specification

• Level 3 Diploma in Health & Social Care (or equivalent).
• Experience of supervising staff within a health or social care setting.
• Knowledge of CQC regulations and quality standards.
• Experience of undertaking audits and quality monitoring activities.
• Strong organisational and communication skills.
• Ability to analyse information and implement improvements.
• Full UK driving licence and access to a vehicle.
• An Enhanced DBS Check is required.
• Experience within Reablement, Home Care or Crisis Support services.
• Knowledge of electronic care planning and rostering systems.
• Experience supporting regulatory inspections and quality assurance processes.

What We’re Looking For

The successful candidate will be a proactive and supportive leader who is passionate about quality, compliance and achieving positive outcomes for people who use our services. They will work collaboratively with the Registered Service Manager to maintain high standards, support staff development and ensure the service remains safe, effective, caring, responsive and well-led.

Key Focus of the Role

Supporting the Registered Service Manager through:

• Medication and MAR chart audits.
• Goal-setting and outcome auditing.
• Consent to care compliance checks.
• Office and health & safety audits.
• Staff supervision and reflective practice.
• Group meetings and team development.
• Staff file audits and compliance monitoring.
• Quality improvement and governance oversight.

Our core values:

• Big Hearted: we say that we are proud of the quality of care, empathy and kindness we offer to the people we support and each other
• Count on Us: we act in a way that you can rely on us to be able to meet the needs of the people we support and each other
• Together as One: we say that we take pride in working as a team to deliver a very person-centred service
• People Focused: we recognise the importance of transparency, trust, recognition and development within our workforce.

For more information regarding the above job role contact Elaine Dow, Service Manager on 0151 347 7834