Re-mortgage Case Manager

Clayton Legal; Leeds; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading legal services provider is looking for an experienced Re-mortgage Case Manager to join their established team in Leeds. In this role, you will manage a personal caseload, oversee re-mortgage processes, and ensure compliance while delivering exceptional client service. The position offers a competitive salary, monthly bonuses, and the opportunity for flexible hybrid working.

Benefits

Competitive base salary plus monthly Bonus

Full training

Flexible hybrid working

Days Annual Leave + Public Holidays

Birthday Day off, on the Company!

Pension

Qualifications

• Skilled Case Manager with preferably around 2+ years’ experience.
• Enthusiastic team-player with initiative.
• Ability to deliver high-level customer service.

Responsibilities

• Manage a large caseload of re-mortgage files from start to finish.
• Deal with complex aspects of the re-mortgage transaction.
• Provide support and coaching to Trainee Case Managers.

Skills

Attention to Detail

Customer Service

Numerical Skills

Job description

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Are you an experienced Re-mortgage Case Manager looking for an exciting new opportunity?

Do you want to join an established Re-mortgage Department in Leeds city centre, at one of the leading providers of legal services to the residential property and re-mortgage markets?

Then I want to hear from you!

The Role

My client is looking to expand their Re-mortgage Team in Leeds. The role will involve owning a personal caseload to oversee cases from start to finish, undertaking complex aspects of the re-mortgage process and ensuring legal compliance.

Key Responsibilities

• Responsibility for managing a large case load of re-mortgage files
• Monitor and deliver fully against personal targets
• Independently establish priorities and manage deadlines, ensuring that all files are progressed in a timely manner
• Responsible for dealing with complex aspects of the re-mortgage transaction
• Overall responsibility for files from opening through to completion with administrative support
• Provide an exceptional service both to the client but also to introducers and associates
• Deal with complex enquiries
• Recognise potential risks and resolve issues without putting the client or business at risk
• Responsibility to ensure that all allocated files are maintained in good order in compliance with Service Level Agreements (SLA’s) and in accordance with regulatory and statutory requirements
• Ensure detailed telephone notes are maintained throughout transactions and dealing with emails and telephone calls in a timely manner
• Ensure that all files are billed correctly with the appropriate fees and on completion funds are sent to the correct place
• Provide support and coaching to Trainee Case Managers
• Optimise the client experience through use of our conveyancing systems and technology
• Suggest improvements to current policies and procedures
• Comply with company policy at all times
• Any other duties as required by the business

What They Can Offer

• Competitive base salary plus monthly Bonus
• Full training
• Flexible hybrid working
• days Annual Leave + Public Holidays
• Birthday Day off, on the Company!
• Pension

The Person

• I’m looking for a skilled Case Manager with preferably around 2+ years’ previous experience.
• An Enthusiastic team-player and natural self-starter able to work on own initiative.
• The Ability to deliver a high level of customer service.
• Strong attention to detail and verbal and numerical skills.