Re-housing Co-ordinator

Brighton & Hove City Council; Brighton; On-site; GBP 30,000 - 40,000; Full time

Job summary

Brighton & Hove City Council is seeking a Re-housing Co-ordinator to manage empty properties and facilitate mutual exchanges. The role involves excellent communication and organisational skills in a fast-paced, customer-focused environment, addressing the needs of vulnerable applicants. Join a diverse workforce that values inclusion and strives to meet community housing needs.

Qualifications

• Good team working and excellent communication required.
• Organisational skills essential for managing tasks.
• Experience in handling diverse customer interactions is a plus.

Responsibilities

• Manage empty properties and facilitate mutual exchanges.
• Work in a busy environment to meet re-letting targets.
• Support vulnerable or frustrated applicants professionally.

Skills

Communication

Organisational skills

Teamwork

Job description

Job Summary

Job reference: Positions available: 1

Working hours

• 37 hours per week
• Closing date: 7 July 2025

Job category

• Housing

Organisation

• Brighton & Hove City Council

Job introduction

For an informal discussion, please contact Lorraine Bourton, Re-housing Manager, or Dominique O'Neill, Re-housing Team Leader, at 01273 296686.

About the role

The Re-housing Co-ordinator plays a crucial role in managing empty properties and facilitating mutual exchanges. The team re-lets approximately 600 properties annually and facilitates over 200 mutual exchanges.

The role requires working in a busy, customer-focused environment within tight timeframes to meet targets. Good team working, excellent communication, and organisational skills are essential, especially for managing mailboxes, arranging viewings, and coordinating support staff. The role also involves dealing with vulnerable or frustrated applicants with professionalism and empathy.

Applicants must complete their education and work history and upload a supporting statement, which is vital for shortlisting. Please review the Supporting statement guidance before applying to improve your chances.

Additional information

The salary will be pro-rata if the position is less than 37 hours or term-time only.

Brighton & Hove is known for its diversity, which is vital to the city's development. We are committed to a diverse workforce and encourage applications from all backgrounds, especially from BME, White Other, disabled, male, or trans applicants.