Rating Officer

Neath Port Talbot County Borough Council; Port Talbot; On-site; GBP 25,000 - 35,000; Full time

Job summary

Neath Port Talbot County Borough Council is seeking a Rating Officer to oversee Business Rates accounts. The role involves billing, collection, and recovery tasks while providing exceptional customer service. Candidates should possess a minimum of 5 GCSEs including Maths and English, alongside strong financial skills and proficiency in Microsoft Office.

Qualifications

• Experience dealing with customers professionally.
• Strong financial and numeracy skills required.
• Excellent computer skills, proficient in Microsoft Office.

Responsibilities

• Manage Business Rates accounts and related billing processes.
• Respond to customer inquiries through various communication channels.
• Maintain accurate records and IT systems for Business Rates data.

Skills

Customer service

Financial skills

Numeracy skills

Computer skills

Problem-solving

Education

5 GCSEs including Maths and English

Tools

Microsoft Office

Job description

Rating Officer

Contract Type: Permanent

Hours: Full Time, 37 hours per week

Location of post: Civic Centre, Neath, SA11 3QZ

Job Description:

As a Rating Officer, you'll be part of a small team managing Business Rates accounts and associated Business Improvement District (BID) Levy accounts. Your role will involve ensuring effective billing, collection, and recovery processes, with a customer-focused approach to maximize revenue while meeting legal and statutory requirements.

You will provide professional services handling queries related to billing, collection, and recovery of business rates via telephone, face-to-face, emails, and letters. Supporting the Senior Rating Officer, you'll play a crucial role in helping the Council maximize its resources to achieve the best outcomes for the borough.

Main Duties:

1. Develop and maintain good working and technical knowledge of Business Rates.
2. Handle day-to-day rating duties, including maintaining accurate records, calculating and updating accounts (including transitional arrangements, awards, and relief reviews).
3. Respond to customer inquiries professionally and accurately in writing, by telephone, and in person, adhering to legislative and procedural requirements.
4. Utilize IT systems to manage and record Business Rates data.

Experience Required:

• Dealing with customers professionally
• Strong financial and numeracy skills
• Excellent computer skills, proficient in all Microsoft Office packages
• Ability to work independently, using problem-solving skills and initiative to provide customer-focused support

Qualifications:

A minimum of 5 GCSEs or equivalent, including Maths and English.

If you believe you have the necessary experience and qualifications, we look forward to hearing from you.