Rate Liability Manager

Jll; Broughton; On-site; GBP 38,000 - 58,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a Business Rates Account Manager to join our Business Rates Team. You will review liabilities, ensure relief applications are accurate, and liaise with clients, colleagues and local government bodies to optimize client portfolios.

The role requires knowledge of the local taxation system, strong analytical skills and the ability to identify savings opportunities for clients.

Qualifications

• Experience of the Business Rates system as a Rate Account Manager or from a Local Authority background.
• Strong analytical and reporting skills.
• Outstanding communication and interpersonal abilities.
• Ability to manage workload and lead administrative support.

Responsibilities

• Manage clients’ Business Rate, BID Levy, and Council Tax liabilities across their property portfolio.
• Ensure entitlements to reliefs are explored and claimed.
• Liaise with clients, surveyors, Local Authorities, and the Valuation Office.
• Recover overpayments from Local Authorities.
• Maintain Riverlake database to reflect current portfolio position.
• Attend meetings as a client contact and provide advice and support.

Skills

Business Rates knowledge

Analytical skills

Communication

Prioritization

Client liaison

Tools

Riverlake

Analyse

Softology

Job description

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

We’re looking for a Business Rates Account Manager to join our Business Rates Team on established client instructions. You’ll be reviewing and approving liabilities, ensuring relief applications are accurate, and liaising with colleagues, clients, and local government agencies. The ideal candidate will have knowledge of the local taxation system and be able to identify opportunities to generate savings for clients.

What your day-to-day will look like:

• Manage assigned clients’ Business Rate, BID Levy, and Council Tax liabilities across their property portfolio
• Ensure all entitlements to reliefs are explored and claimed
• Ensure demanded liabilities are correct and take necessary steps to remedy where they are not
• Liaise with clients, surveyors, Local Authorities, and the Valuation Office regarding changes to the property portfolio from both an occupational basis and amendments to the Rating List
• Recover overpayments from Local Authorities
• Highlight appropriate opportunities within a portfolio to the wider JLL Rating Team
• Ensure the Riverlake database is maintained to accurately reflect the current position of the client’s portfolio
• Manage clients’ contracted service level agreements and expectations to ensure compliance
• Operate as a client contact, attend meetings, and provide support and advice

Required Skills & Experience:

• Experience of the Business Rates system as a Rate Account Manager or from a Local Authority background
• Knowledge of rating case law and legislation
• Good analytical and reporting skills
• Familiarity with Riverlake, Analyse, and Softology software
• Possess a professional attitude
• Able to manage and prioritize own workload and assign tasks to administrative support
• Outstanding communication and interpersonal abilities

Location: On-site - Birmingham, GBR, Bristol, GBR, Greater Manchester, GBR, Norfolk, GBR

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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