Rapid Response Customer Service Representative

FMG; Huddersfield; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join FMG's Rapid Response team as a Customer Service Representative in Huddersfield. You will provide vital support during incidents, ensuring timely vehicle recovery while delivering excellent customer service. Enjoy benefits such as a competitive salary, performance bonuses, and various wellness programs under a supportive working environment.

Benefits

Annual leave - 24 days, increasing with service

3% Employer Contributions Pension

Discounted & flexible gym memberships

Employee vehicle-leasing scheme

Volunteering support for local charities

Financial wellbeing app

Qualifications

• Strong communicator with great decision-making skills.
• Ability to build rapport quickly over the phone.
• Focused on delivering an excellent customer experience.
• Ability to manage pressured situations sensitively.

Responsibilities

• First point of contact for reporting incidents to the Operations Centre.
• Manage incidents to ensure quick vehicle recovery.
• Provide 24/7 telephone support for urgent assistance.

Skills

Communication

Decision Making

Teamwork

Customer Experience Focus

Job description

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Rapid Response Customer Service Representative, Huddersfield

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Client:

FMG

Location:

Huddersfield, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2457531e1a55

Job Views:

17

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Salary: From £27,091 per annum dependant on experience + £2600 performance bonus paid quarterly.
Location: Huddersfield
Contract: Full Time, Permanent - 40 hours per week.
Hours: Monday to Friday with shift patterns in between 7:00-22:00, Saturday & Sunday with shifts in between 7:00-19:00, with 1 in 2 weekends to be worked.

Are you looking for a new challenge within a business that supports your professional growth and development? We have an exciting opportunity for a Customer Service Representative to join our growing Rapid Response team!

Our Rapid Response team provide comprehensive, 24/7 telephone support service to those in need of urgent assistance. We work closely with Highways England and a number of police forces across the UK. Each call is unique, and the type of support provided is entirely dependent upon the specific requirements of each incident.

As a Customer Service Representative in our team, you will be the first point of contact for those reporting incidents to the Operations Centre. The primary objective in all cases is to get the nearest vehicle recovery operator with the correct equipment to the scene within agreed timescales and to manage the incident to a successful conclusion.

What’s in it for you?

Salary- £27,091 per annum dependant on experience + £2600 performance bonus paid quarterly.
Annual leave - 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday!
Pension - 3% Employer Contributions.
Financial Benefits -save-as-you-earn scheme, employee referral scheme- earn £1,000 per person you successfully refer, free life assurance and access to ourBenefits Appoffering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
Wagestream - afinancial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.
Lifestyle & Wellbeing Benefits - discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
Motoring Benefits - access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
Community- Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
FMGive- Ditch the desk and have a fully paid working day each year dedicated to volunteering support for our amazing local charities! Not to mention getting involved in our fantastic fundraising events that regularly take place in and out of the office.

About you

• You’re a strong communicator with great decision-making skills and a real team player.
• You will be able to quickly develop a rapport with customers and partners over the phone.
• You are focussed on delivering an excellent customer experience.
• You will be able to effectively manage pressured situations in a sensitive and professional way.
• You’ll be a confident user of both telephone and office-based IT systems.

About us

FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

Be part of our future

Ours is a great place to work! If you feel you have the skills and passion to thrive in our team, we encourage you to find out more! Apply today!