Ramp Team Leader

Skytanking; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading aviation services provider is looking for dedicated team members to join their Ramp Operations at Birmingham Airport. Focused on high standards of safety and customer service, candidates must show flexibility and the ability to work under time constraints, ensuring efficient baggage handling and aircraft turnaround operations.

Benefits

Cycle to Work scheme

Employee Assistance Programme

Life Assurance

Uniform provided

Pension scheme

Discounted Gym Membership

Shopping discounts

Qualifications

• Minimum 12 months ramp experience required.
• Skills in Push Backs and Headset Communications preferred.
• Hardworking, adaptable, and able to work on a 24-hour roster.

Responsibilities

• Lead aircraft turnaround activities including offloading/loading baggage.
• Operate Ground Service Equipment safely and efficiently.
• Ensure compliance with regulatory bodies and company procedures.

Skills

Communication

Team-oriented

Proactivity

Education

Full UK driving licence

GSE operation training

Job description

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Who we are

At Skytanking Aviation Services ENG Limited, we provide excellent services for our airline customers and have an exciting new opportunity at Birmingham Airport. Our operation is busy, and we prioritize high standards of safety and service, putting our customers at the centre of our operations.

This is a great opportunity to join our growing ground handling business. Timely performance is crucial, so flexibility for overtime and last-minute schedule changes is necessary. Reliability and teamwork are essential, as you will be working as part of a dedicated team.

We pride ourselves on enabling our customers to make the right connections at the right time. We believe that attention to detail, continuous improvement, and investment make a difference for our customers, employees, partners, and the environment.

If you want to be part of this service and join an innovative business focused on customer satisfaction, we would love to hear from you.

Your tasks

Job Purpose:
You will work in the Ramp Operations Team, ensuring high-performance standards in passenger baggage handling and aircraft turnaround.

You should demonstrate a hardworking, adaptable attitude and thrive in a dynamic workplace. Experience in aviation, customer service, and airside operations is advantageous.

Main Responsibilities & Objectives:

1. Adhere to CAA, DfT, airline, airport, and company procedures.
2. Accurately sort outbound passenger baggage.
3. Lead aircraft turnaround activities, including aircraft arrival, baggage offload/load, and departure.
4. Operate Ground Service Equipment safely and efficiently.
5. Perform preventative maintenance, including FOD removal and GSE checks.
6. Assist with baggage loading/unloading issues, keeping team leaders informed.
7. Work cohesively with the team to maximize operational efficiency.
8. Coordinate with other departments to ensure high service standards.
9. Perform additional tasks as requested by management.
10. Meet or exceed airline service level agreements and key performance indicators.
11. Address performance variances promptly and honestly.
12. Ensure compliance with regulatory bodies, HSE, airlines, airports, and company procedures.
13. Perform all tasks accurately, efficiently, and safely within time constraints.

Work hours: 37.5 hours per week.

Your profile

Key Attributes:

• Good verbal communication skills
• Ability to read, write, and understand instructions
• Proactive and team-oriented approach

Qualifications & Experience:

• Full UK driving licence
• GSE operation training
• Skills in Push Backs and Headset Communications (preferred)
• Hardworking, flexible, team player, able to work on a 24-hour roster
• Minimum 12 months ramp experience

Must be able to:

• Provide a continuous 5-year history of work and activities
• Have been a UK resident for the past 5 years
• Obtain a clear DBS certificate

We offer:

• Cycle to Work scheme
• Employee Assistance Programme
• Life Assurance
• Uniform provided
• Pension scheme
• Discounted Gym Membership
• Shopping discounts