Ramp Operations Manager - Birmingham

Jet2.com - Dart Group PLC; Birmingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading airline as a Ramp Operations Manager at Birmingham Airport. Lead teams to ensure on-time performance and safety while delivering exceptional customer service. Enjoy a fulfilling role with operational responsibility and a range of benefits.

Benefits

Management Bonus Scheme

Free Car Parking

Contributory pension scheme

3 x Salary Life Assurance

34 days holiday entitlement

Cycle to Work Scheme

Career progression opportunities

Employee Assistance Programme

Colleague discounts on holidays and flights

Recommend a Friend scheme

Qualifications

• Proven track record of managing large, multifunctional teams.
• Strong operational experience within an airport environment.

Responsibilities

• Manage the Ramp Duty Management team and lead the wider Dispatch, Ramp & Baggage Teams.
• Accountable for the achievement of the On Time Performance of flights.
• Run the airside operation in accordance with legal and Company requirements.

Skills

Leadership

Communication

Flexibility

Operational Experience

Job description

At Jet2.com and Jet2holidays, we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

We now have a great opportunity for a Ramp Operations Manager to join our Ground Operations Team at Birmingham Airport.

What will you do as a Ramp Operations Manager?

1. Manage the Ramp Duty Management team and lead the wider Dispatch, Ramp & Baggage Teams at the airport
2. Be accountable for the achievement of the On Time Performance of our flights
3. Run the airside operation in accordance with legal and Company requirements
4. Work closely with our service providers, airport, and head office colleagues to ensure high standards of service delivery and cost management
5. Support and develop your Duty Management teams, including all aspects of people management and development
6. Play a pivotal role as an ambassador of our safety-first culture, making sure your team drives the culture through every aspect of their work
7. Work closely with our Station Manager and Front of House Management team to deliver an efficient and friendly service that meets the needs of our customers and promotes our brand values.

This is a varied and fulfilling role with significant people and operational responsibility, playing a vital part in ensuring we achieve our On Time Performance, Safety, and Customer Satisfaction targets. This role is available on a 40-hour per week basis, working Monday – Friday with flexibility to support the operation as required.

We offer our valued Ramp Operations Manager colleagues a range of benefits including:

• Excellent salary plus annual pay review
• Management Bonus Scheme
• Free Car Parking
• Contributory pension scheme
• 3 x Salary Life Assurance
• 34 days holiday entitlement per annum (pro rata dependent upon contracted hours)
• Cycle to Work Scheme
• Career progression opportunities
• Employee Assistance Programme including professional counselling
• Colleague discounts on Jet2holidays and Jet2.com holidays and flights
• Recommend a Friend scheme (£250 for successful referrals)
• Many retail discounts on travel and leisure, health & wellbeing, eating out, shopping & lifestyle

What Skills & Experience will you need?

• Have a proven track record of managing large, multifunctional teams, ideally including Duty Manager level, in a fast-paced airside environment
• Show flexibility and forward thinking in challenging operational situations
• Be an inspirational leader, committed to the development of others, sharing our passion for delivering the highest standards in customer service and safety
• Possess strong operational experience within an airport environment
• Have excellent communication skills with experience managing and building relationships with service providers and senior stakeholders

At Jet2.com, we believe in creating memories for our customers and a rewarding career for our employees. Apply today to become part of our award-winning team!