Railway PCSO: Protect, Assist & Engage Communities

British Transport Police; Greater London; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Travel benefits

Ongoing learning and professional dev.

Access to in-house talent and dev.

Career development opportunities

Defined contribution pension

Job summary

British Transport Police is recruiting Police Community Support Officers (PCSOs) to protect passengers and keep the railway safe across London. You will engage with the public, support railway staff and respond to local concerns, helping to build trust across communities.

As a PCSO you will patrol stations, assist with incidents and work closely with Police Officers and other policing colleagues to deliver a visible, reassuring presence on the rail network.

Qualifications

• Are resilient and able to remain calm under pressure
• Can communicate confidently with people from different backgrounds
• Demonstrate excellent customer service skills
• Have strong interpersonal and relationship-building abilities
• Are committed to supporting communities and building trust
• Can use good judgement when responding to challenging situations
• Work effectively as part of a team
• Share our commitment to providing an excellent service to the public

Responsibilities

• Conduct visible patrols at stations and across the rail network
• Support victims and provide reassurance to passengers, railway staff and the public
• Assist with minor investigations and intelligence gathering
• Help manage security threats and operational incidents
• Build strong relationships with communities and partner organisations
• Work alongside Police Officers and other policing colleagues
• Help identify and respond to local concerns affecting the railway

Job description

British Transport Police is recruiting Police Community Support Officers (PCSOs) to protect passengers and keep the railway safe across London. You will engage with the public, support railway staff and respond to local concerns, helping to build trust across communities.

As a PCSO you will patrol stations, assist with incidents and work closely with Police Officers and other policing colleagues to deliver a visible, reassuring presence on the rail network.