Railway Enforcement Officer

The Carp Society; Tonbridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading railway operator is seeking Railway Enforcement Officers for Tonbridge Train Station. This role involves ensuring passenger safety, managing conflicts, and working with various teams. No prior railway experience is necessary, but applicants must demonstrate strong communication skills and ability to make decisions under pressure. Shifts may include early mornings and late nights, with good pay and benefits offered.

Benefits

final salary pension

28 days annual leave

free rail travel

Qualifications

• No railway experience necessary.
• Must live within 45 minutes of the station.
• Minimum three years UK residency.

Responsibilities

• Travel on trains and patrol stations to manage anti-social behavior.
• Collaborate with various teams to resolve incidents.
• De-escalate conflicts when necessary.

Skills

excellent verbal and written communication skills

experience with conflict resolution

good decision-making under pressure

resilience and assertiveness

initiative and teamwork

ability to evaluate and interpret information

Job description

Job Description

Looking for a career that means more? Become a Southeastern Railway Enforcement Officer.

• Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway.
• Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification.
• Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference.

Can you move people? Apply now.

We are currently recruiting for Railway Enforcement Officer opportunities for the Tonbridge Train Station.

2025 is the 200th anniversary of the first-ever passenger rail journey, so we're celebrating our proud history and our bright future.

What you'll do

Travelling on our trains and patrolling our stations, you'll help to deal with anti-social behaviour, crime, and fare evasion. Sometimes it means physically stepping in to deescalate a situation. Other times it means seizing evidence and taking reports for minor crimes.

However, you'll never do it alone. You'll work with your partner, station teams, train staff, the British Transport Police, and other services to resolve incidents and make sure vulnerable passengers get the support they need.

Your training

• When you join us, you'll be enrolled into our Passenger Services Apprenticeship Programme.
• You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management.

Although it's always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays, and nights.
• Shifts can start as early as 6am or finish at 2am.
• Rosters vary but it's likely you'll work one week of early shifts followed by three weeks of late shifts.

The experience you'll need

You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team.

All You Need Is

• excellent verbal and written communication skills
• experience working directly with customers, ideally where you've had to deal with conflicts or anti-social behaviour
• good decision-making and calmness under pressure
• the ability to be resilient, assertive and remain professional in confrontational situations
• the ability to use your own initiative and work well in a team
• the skills to evaluate and interpret information and make appropriate decisions.

However, we can only consider you for the role if you:

• live within a 45-minute travel time to the location you're applying for
• have been a UK resident for three years or more
• complete an NPPV Level 2 Vetting undertaken by the British Transport Police.

To help with this, you'll need to declare any criminal history on your application form. This includes all adult or juvenile arrests, summons, charges, cautions, or convicted offences such as traffic-related offences or financial sanctions like bankruptcy or CCJs.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

What you'll get in return

Along With Your Salary, The Rewards You'll Get Include

• a final salary pension
• 28 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Feeling secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A Bit About Southeastern

We're one of Britain's busiest train operators, serving London, Kent, and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey.

It's also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge, making sure everyone gets home safe, every day.

Learn more about our railway.

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting the same or similar role at Southeastern, please wait six months before applying again.