Rail Replacement Coordinator - East Midlands

TN United Kingdom; Castle Donington; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Rail Replacement Coordinator to ensure smooth operations across the East Midlands network. This role involves managing disruptions, ensuring timely services, and providing excellent customer service. The position offers ultimate flexibility in working hours, comprehensive training, and the chance to travel across regions. Join a team committed to diversity and inclusion, and play a vital role in delivering a fantastic experience for passengers. If you are detail-oriented and adaptable, this opportunity is perfect for you.

Benefits

Competitive salary

Employee assistance programme

Training provided

Flexible working hours

Travel opportunities

Qualifications

• Strong attention to detail and a systematic approach are crucial.
• Flexibility to work at short notice is required.

Responsibilities

• Coordinate rail replacement services during disruptions.
• Ensure customer communication and safety during journeys.

Skills

Attention to detail

Systematic approach

Flexibility

Job description

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Client:

Transport UK London Bus

Location:

Castle Donington, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

99123040309b

Job Views:

2

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Description

The core role will be working as a Rail Replacement Coordinator across East Midlands network, during times of disruption and pre-planned work. We also have some requirement to assist our special events teams.

Key Responsibilities

We expect you to be customer focused in everything you do, so that we provide a fantastic experience for people travelling with us. Even when things may not be running so smoothly, you need to ensure customers are kept informed throughout their journey.

Some duties may be of a safety critical nature and will require a safety critical medical. You will be trained to carry out all aspects of the role including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service and revenue. You’ll receive classroom and depot based training to ensure you have all the knowledge and skills you need to help ensure our services smoothly and safely.

Skills, Knowledge and Expertise

• Great attention to detail
• A systematic approach to working
• Available to work flexibly and at short notice

Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice, due to working requirements.

• Ultimate flexibility – pick and choose when you work, where you work.
• You will be fully trained to each component of the role you will be undertaking. Where the work is safety critical, some tests will need to be taken and passed for you to proceed in the role.
• Travel – You will have the ability to travel to different parts of the region/country depending on operational need.
• Competitive salary, £13.78 per hour, and range of other benefits.
• Access to our employee assistance programme.

Transport UK London Bus operates bus services across London on behalf of TFL, plus rail replacement and event services across the UK. We operate approximately 11 percent of the capital's world famous red bus network, running around 950 vehicles and employing around 2,900 employees across six busy depots in Central, South and West London. We run a number of routes, carrying over 150 million passengers a year on TfL’s contracted bus network.

Transport UK London Bus is working hard to make sure our workforce is a true representation of society, and we fully support diversity, inclusion and equity. This means we take a zero-tolerance approach to all forms of discrimination and harassment. We encourage suitably qualified applicants from under-represented groups to apply. A copy of our Diversity, Inclusion and Equality Policy is available on request.