Rail Replacement Coordinator

Stagecoach Group plc; Peterborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

Ein innovatives Unternehmen sucht einen Rail Replacement Coordinator für flexible Teilzeitarbeit. In dieser spannenden Rolle sind Sie für die Koordination von Transportdiensten während Störungen verantwortlich und sorgen dafür, dass die Kunden während ihrer Reise gut informiert bleiben. Sie werden umfassend geschult, um verschiedene Situationen zu bewältigen und einen hervorragenden Kundenservice zu bieten. Das Unternehmen fördert eine inklusive Kultur, in der Vielfalt geschätzt wird, und bietet die Möglichkeit, in einem dynamischen Umfeld zu arbeiten. Wenn Sie gerne mit Menschen arbeiten und eine Leidenschaft für den Kundenservice haben, ist diese Position ideal für Sie.

Benefits

Reisekosten werden übernommen

Flexible Arbeitszeiten

Schulung und Weiterbildung

Qualifications

• Flexibilität in der Arbeitszeit und -ort ist erforderlich.
• Verständnis für Bus- und Zugfahrpläne ist von Vorteil.

Responsibilities

• Koordination von Rail Replacement während Störungen und geplanten Arbeiten.
• Kunden während ihrer Reise informieren und unterstützen.

Skills

Kundenorientierung

Aufmerksamkeit für Details

Entscheidungsfähigkeit

Systematischer Arbeitsansatz

Job description

Salary

£13 per hour plus travel expenses.

Apply in writing to [e-mail], clearly indicating which position you are applying for.

Closing date is 21st January 2025, with interviews to be held when required. The successful candidates will be obliged to adhere to a strict zero tolerance drink and drugs policy.

This core role will be working as a Rail Replacement Coordinator across the UK network during times of disruption and pre-planned work. We also have some requirements to assist our special events team.

We expect you to be customer-focused in everything you do, ensuring a fantastic experience for people travelling with us. Even when things may not be running smoothly, you will need to ensure customers are kept informed throughout their journey.

You will be trained to carry out all aspects of the role, including managing different situations during times of disruption, ensuring buses and trains run on time, making announcements, carrying out appropriate safety duties, and assisting with customer service. You’ll receive training to ensure you have all the knowledge and skills you need to help ensure our services run smoothly and safely.

About You:

This is a part-time role with flexible hours, and as such, there is no guarantee that any minimum hours will be offered.

You’ll be flexible in working location and happy to travel (travel costs will be covered). Our services operate seven days a week, covering a range of different hours – early morning and right into the night. There will be a requirement to be flexible at short notice due to working requirements.

We are looking for candidates who have the ability to build a rapport with a diverse range of people. You’ll also have:

• Great attention to detail
• Strong decision-making skills
• A systematic approach to working
• Available to work flexibly and at short notice

Training will be provided on the specific requirements of the role, but an understanding of bus and train timetables and drivers' hours regulations would be beneficial.

Stagecoach workplace culture is one where everyone can be themselves and where all the differences our people bring to the business are celebrated. We welcome applications from all, irrespective of background, gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.

Location:

Stagecoach Rugby Depot, Railway Terrace, Rugby, CV21 3HS