Rail Replacement Coordinator

Stagecoach Group; Bicester; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A leading transportation company is looking for a Rail Replacement Coordinator to work across the UK network during disruptions. This part-time role requires flexibility in hours and location, with a customer-focused approach essential for keeping travelers informed. Training is provided for all aspects of the role, which includes managing disruptions and supporting timely operations.

Benefits

Training provided

Travel expenses covered

Qualifications

• Great attention to detail.
• Strong decision-making skills.
• Systematic approach to working.
• Availability to work flexibly and at short notice.

Responsibilities

• Manage various situations during disruptions.
• Ensure buses and trains operate on time.
• Keep customers informed throughout their journey.

Skills

Attention to detail

Decision-making skills

Systematic approach to work

Flexibility

Job description

Social network you want to login/join with:

Apply in Writing to clearly indicating which position you are applying for.

Closing date is 21st January 2025, with interviews to be held when required. The successful candidates will be obliged to adhere to a strict zero tolerance drink and drugs policy.

This core role involves working as a Rail Replacement Coordinator across the UK network during times of disruption and pre-planned work. There are also opportunities to assist our special events team.

We expect you to be customer-focused in everything you do, providing a fantastic experience for travelers. Even when services are disrupted, you will need to keep customers informed throughout their journey.

You will be trained to handle all aspects of the role, including managing different situations during disruptions, ensuring buses and trains run on time, making announcements, performing safety duties, and assisting with customer service. Training will be provided to equip you with the necessary knowledge and skills to ensure our services run smoothly and safely.

About you:

This is a part-time role with flexible hours, with no guaranteed minimum hours.

You should be flexible in working location and willing to travel (travel costs will be covered). Our services operate seven days a week, covering early mornings and late nights. Flexibility at short notice is required due to operational needs.

We seek candidates who can build rapport with a diverse range of people and possess:

• Great attention to detail
• Strong decision-making skills
• A systematic approach to working
• Availability to work flexibly and at short notice

Training will be provided on specific role requirements, and an understanding of bus and train timetables and drivers' hours regulations would be beneficial.

Stagecoach promotes a workplace culture where everyone can be themselves and where diversity is celebrated. We welcome applications from all backgrounds, genders, ethnicities, religions, beliefs, disabilities, neurodiversity, sexual orientations, and ages.

Location:

Stagecoach Rugby Depot, Railway Terrace, Rugby, CV21 3HS

Salary:

£13 per hour plus travel expenses

Apply in writing, clearly indicating the position you are applying for.

Closing date is 21st January 2025, with interviews scheduled as needed. Candidates must adhere to the zero tolerance policy on alcohol and drugs.

This role involves working as a Rail Replacement Coordinator across the UK network during disruptions and pre-planned work, with opportunities to support our special events team.

Customer focus is essential, ensuring travelers are well-informed even during service disruptions.

You will be trained to manage various situations, ensure timely operations, make announcements, perform safety duties, and support customer service, with training provided to ensure competence and safety.

About you:

This is a part-time, flexible role with no guaranteed minimum hours.

You should be flexible regarding work location and hours, willing to travel (expenses covered), and available to work on short notice.

Ideal candidates will build rapport with diverse individuals and have:

• Great attention to detail
• Strong decision-making skills
• A systematic approach to work
• Flexibility and availability at short notice

Training will be provided, and knowledge of timetables and drivers' hours is advantageous.

We celebrate diversity and encourage applications from all backgrounds and identities.