Rail Operator 2

TN United Kingdom; Cambridgeshire and Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking rail operator as a Rail Operator, where your role will be crucial in ensuring safe and efficient train dispatching. You'll engage with customers, providing essential travel information and assistance, all while maintaining high station standards. This position demands excellent communication skills and a proactive attitude, as you will be working in a dynamic environment with a commitment to safety. If you thrive in a customer-focused role and enjoy working with people, this opportunity is perfect for you. Embrace the chance to contribute to a leading transport provider dedicated to responsible travel.

Qualifications

• Organised and proactive with excellent communication skills.
• Capable of handling repetitive tasks under pressure.

Responsibilities

• Safely dispatch trains and assist customers with boarding.
• Maintain station standards and provide travel information.

Skills

Communication Skills

Organisational Skills

Customer Service

Ability to Work Under Pressure

Job description

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Rail Operator at South Western Railway

As a Rail Operator, you will be at the heart of ensuring trains are safely and efficiently dispatched and stations are presented to the highest standards. You will provide the most up-to-date travel information for our customers and assist them in reaching their destinations safely and on time.

Your responsibilities will include, but are not limited to:

1. Safely dispatch trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal. Normal colour vision is required.
2. Offer passenger assistance, such as support with luggage or helping customers board and alight trains using ramps.
3. Keep customers updated about their journeys through announcements and face-to-face interactions, bringing your personality to create a personal experience.
4. Maintain station standards by performing tasks like cleaning, safety checks, rubbish clearance, and assisting customers, ensuring safety and quality standards are met.

* For a full list of responsibilities, please download the detailed job description at the bottom of this advert.

Requirements:

• Organised, proactive, and able to prioritise tasks efficiently.
• Capable of handling repetitive tasks under pressure.
• Excellent communication skills and enjoyment in working with people.
• Confident in approaching and talking to new people.
• Passionate about doing the right thing; nothing is too much trouble.
• This is a safety-critical role requiring passing a medical, including vision and hearing tests.

Applicants requiring a visa must have at least 6 months remaining at the time of appointment. Full-time training is provided, and commitment is required.

Working pattern:

Our services operate daily (except Christmas Day). You must be able to work shifts at all times, including evenings and weekends. The typical schedule is 25 hours/week over 5 days, usually Monday to Friday, 16:00 – 21:00.

About FirstGroup:

SWR is part of FirstGroup, the UK's largest rail operator and second-largest bus operator outside London. With over 30,000 employees, FirstGroup provides services across the UK and Ireland, striving to reduce environmental impact with cleaner, more responsible transport methods.