RAF Benevolent Fund - Senior Supporter Retention Executive

Royal Air Force (RAF); London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A prominent organization supporting veterans is seeking a candidate for a role focused on donor engagement strategy. The position involves leading stewardship campaigns, maximising supporter engagement through various channels, and working closely with a team to meet KPIs. Ideal candidates will have proven experience in similar roles and excellent communication skills. The role is office-based in London, requiring at least three days in the office each week.

Qualifications

• Proven experience in managing donor engagement strategies.
• Ability to implement multi-channel stewardship campaigns.
• Experience in briefing and working with external agencies.

Responsibilities

• Lead on scoping and proposing donor engagement strategies.
• Maximise supporter engagement through offline and digital activities.
• Meet KPIs related to donor retention and engagement.

Skills

Managing supporter stewardship campaigns

Setting and managing budgets

Excellent communication skills

Experience with fundraising databases

Initiative and enthusiasm

Job description

Help reduce social isolation and loneliness among veterans.

We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

We provide grants to help with the cost of living. But this is just a few of the ways we help.

This is a brand new role and would suit someone who has excelled in a similar role and can play a big role in defining and shaping the donor engagement strategy. It has been created to support the new fundraising strategy objective to retain over 10k regular donors and to drive deeper engagement with over 30k supporters.

The postholder will have an opportunity to make a significant contribution to the Fund's long-term income. You will work as part of the Individual Giving team and maximise supporter engagement through both offline and digital activity.

The postholder will take the lead on scoping, proposing, and implementing multi-channel stewardship campaigns with the right message to the right people at the right time.

You will have proven experience in managing supporter stewardship campaigns across a broad number of channels, as well as setting and managing budgets and meeting KPIs. Experience with fundraising databases, creating supporter journeys, and briefing and working with external agencies is essential.

You will also need excellent communication and interpersonal skills, with initiative, flair, and enthusiasm for the work of the Fund.

The role will be office-based at our London HQ, with a minimum of three days working in the office per week. The successful candidate will need to be Standard DBS checked and prove they have the right to work in the UK.

To apply, please click on this link and send your CV along with a cover letter explaining why you are suitable for this role, including examples of how you meet the job requirements, through our recruitment portal.

Deadline: Monday 11 August 2025, 5pm.