Radiotherapy Receptionists

Integrated Care System; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Manchester seeks an Administrative Support for the Radiotherapy department. The role involves assisting with patient data management, scheduling appointments, and providing high-quality patient care. Ideal candidates should have prior customer service and administrative experience, with a commitment to patient support and care standards.

Benefits

Training for skills required

Continuous professional development

Qualifications

• Experience of working in a customer service or patient-related environment.
• Experience of undertaking administrative duties.
• IT literate with a basic understanding.

Responsibilities

• Ensure accurate recording/input of treatment and patient data.
• Organise and schedule patient appointments.
• Support the multi-disciplinary team with administrative tasks.

Skills

Effective communication skills

Customer service skills

Education

GCSE Level or equivalent

NVQ or Health Care Certificates

Tools

Integrated clinical information systems

Job description

The post-holder is responsible for the provision of high quality and comprehensive day-to-day administrative, and clerical support within the Radiotherapy department. The individual is expected to carry out delegated, administrative, and clerical duties to support and to ensure appropriate care, information and support is given to all patients and their carer's. Provide reception cover for the department as well as collation, input, and analysis of relevant patient data while problem solving and communicating effectively. Working under the direction of the Administration Managers to undertake routine and specifically identified tasks once training and competencies have been completed. Although not exhaustive will include the booking in of patients on the Radiotherapy Mosaiq system, liaising with staff in the Radiotherapy and other departments within the Trust.

The post holder must contribute to the efficient running of the service, and work within The Christie NHS Foundation Trust policies and Health & Safety Legislation.

Main duties of the job

Communication Skills

Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.

Knowledge, training, and experience

Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks. Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts

Personal Skills

Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

Planning and Organisation

Plan and organise own time and workload activity referring to managers as necessary

Other Responsibilities

Is responsible for the day-to-day administrator tasks to support the Linacs

Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages

Effort

Patient transfer. Manual handling tasks as required

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job responsibilities

DUTIES AND RESPONSIBILITIES

Ensuring accurate recording/input of treatment and planning data, organising, and scheduling patient appointments, greeting, and escorting patients and assisting patients with appointment queries.

Problem solving & forward thinking. Uses knowledge of integrated clinical information systems for collating data and adding referrals. Data input and radiotherapy completion tasks. Where applicable, provides retrieval of medical documents for clinical information including those from other Trusts

Liaises with the multi-disciplinary team to ensure that adequate information and support is available to patients

Plan and organise own time and workload activity referring to managers as necessary

Is responsible for the day-to-day administrator tasks to support the Linacs

Undertake a range of different delegated duties across the Radiotherapy Department set by the line manager. Record patient information and data and care packages

Patient transfer. Manual handling tasks as required

Following the Christie Core Values at all times:

To teach

The Christie is one of Europes leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire .

We provide Radiotherapy through one of the largest Radiotherapy departments in the world

The support team works closely with the radiographers and medical team providing administration, practical and clinical support for patients. Working hours must be flexible to fit the needs of the service. This may include evening work, some weekend working and does include working bank holidays. Individuals will be expected to participate in all shift patterns

Patient care is important to us, and training will be given for the skills required. Radiotherapy is committed to continuous personal and professional development.

Person Specification

Qualifications

• Educated to GCSE Level or equivalent
• NVQ or Health Care Certificates

Experience

• Experience of working in a customer service or patient related environment
• Experience of undertaking administrative duties
• Health Care Experience
• Administration Experience

Skills

• Effective communication and customer skills
• Able to work using own initiative, following instructions from line management

Knowledge

• IT literate
• Basic understanding of IT

VALUES

• Ability to demonstrate the organisational values and behaviours

OTHER

• Able to work shift patterns and Bank Holidays
• Flexibility within working hours
• Committed to delivering high standards of patient care
• Empathetic and caring
• Professional outlook and positive attitude
• Honest and trustworthy-team player
• Dedicated and enthusiastic
• Physical ability to manoeuvre patients
• Keep up to date with all administrate skills
• Able to concentrate during busy work patterns

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Christie NHS FT

Address

Radiotherapy Withington Support - E00710

Radiotherapy Withington Support - E00710