Radiotherapy Receptionist

Velindre Cancer Centre; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare service provider in Cardiff is seeking a receptionist to join their radiotherapy department. The role involves answering calls, managing patient records, and re-directing visitors. Candidates should have excellent communication skills and previous public-facing experience. Knowledge of the Welsh language is desirable. This position offers an opportunity to work within a dynamic and forward-thinking team.

Qualifications

• Previous experience in a role that has direct contact with the public/client.
• Previous experience of working within an office environment.
• Previous experience in reception.
• Previous work in a healthcare environment.

Responsibilities

• Act as the first point of contact in answering all calls received at reception.
• Receive and record patients into the computerized system for treatment.
• Re-direct visitors who arrive at the reception desk.

Skills

Excellent organisational skills

Excellent communication and interpersonal skills

Ability to exercise personal responsibility, judgment and initiative

Diplomacy

Advanced keyboard skills

Ability to speak Welsh to level 1

Education

GCSE standard or equivalent including English and Mathematics

Job description

We are offering an exciting opportunity for a receptionist to join our team in a forward thinking radiotherapy department at Velindre Cancer Service in Cardiff.

Main duties of the job

To act as the first point of contact in answering all calls received at radiotherapy reception and to re-direct visitors who arrive at the reception desk all in a courteous and helpful manner.

To receive and record patients into computerised system for their treatment.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edgeVelindre Cancer Centreand our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host theNHS Wales Shared Services Partnership andHealth Technology Wales and have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you

Visit our website to find out more https://velindre.nhs.wales/

Job responsibilities

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• Educated to GCSE standard or equivalent including English and Mathematics

Experience

• Previous experience in a role that has direct contact with the public/client
• Previous experience of working within an office environment
• Previous experience in reception
• Previous work in a healthcare environment

Aptitude and Abilities

• Excellent organisational skills and abilities
• Excellent communication and interpersonal skills
• Ability to exercise personal responsibility, judgment and initiative
• Diplomacy
• Able to balance tasks and prioritise
• Advanced keyboard skills
• Ability to speak Welsh to level 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.