Radiotherapy Bookings Coordinators

Royal Berkshire Nhs Foundation Trust; Reading; On-site; GBP 23,000 - 27,000; Full time

Job summary

The Royal Berkshire NHS Foundation Trust is seeking a Radiotherapy Bookings Coordinator in Reading to coordinate patient pathways and booking processes across multiple teams. You will act as the key contact for patients and clinical staff, ensuring timely radiotherapy appointments and efficient use of IT systems.

Experience in healthcare settings and strong communication skills are essential. The role requires teamwork, initiative, and the ability to handle emotional situations while maintaining

Qualifications

• General education level: Grade 4 or above in three core subjects.
• Understanding of Medical Terminology; previous experience in a healthcare setting.
• Proven ability to work without close supervision.
• Experience communicating with patients face-to-face, by telephone and in writing; knowledge of cancer waiting times.
• Advanced computer skills and comfort with hospital IT systems.

Responsibilities

• Coordinate patient pathways across departments and external trusts to avoid cancer wait breaches.
• Act as the link between patients, oncology wards, consultants, planning and radiotherapy teams to schedule treatments.
• Prioritise and allocate appointment slots for each stage of the treatment process; liaise with staff as needed.
• Utilise hospital IT systems efficiently and adapt to service changes and improvements.

Skills

Proficient IT skills

Strong communication

Team collaboration

Initiative & prioritisation

Education

General education grade 4+ in three core subjects

Understanding of Medical Terminology

Healthcare experience

Job description

To coordinate the patient pathway between a number of departments/specialties and external Trusts to avoid cancer wait breaches. To act as the link between the patients, oncology wards, consultants, planning department, chemotherapy outpatients, treatment machines and medical records in coordinating the treatment pathway for each patient referred for radiotherapy. To prioritize and allocate appropriate appointment slots for each stage of the treatment process, liaising with relevant staff as necessary. To proficiently and efficiently utilise a variety of electronic systems, with competent IT skills and knowledge. To maintain awareness of service delivery developments and contribute to the implementation of change within the service, and participate and identify areas requiring improvement.
Radiotherapy Bookings Coordinators are integral members of the radiotherapy team, and support the multidisciplinary efforts needed to deliver effective radiotherapy treatment. This is a demanding role that combines clerical, admin and patient support duties, with an essential requirement of proficient IT and computer literacy skills. We are looking for a motivated, caring and resilient individual, preferably with experience in a health & social care setting, with a passion for delivering excellent patient care. The post holder will be required to work as part of a team as well as being able to use initiative and prioritise their own work., Radiotherapy Bookings Coordinators are critical members of the radiotherapy team supporting the multidisciplinary work that is needed to deliver radiotherapy treatment. This is a demanding role that combines clerical, admin and patient support duties, with an essential requirement of proficient computer skills. We are looking for a motivated, caring and resilient individual, preferably with experience in a health & social care setting that is passionate about delivering excellent patient care. You will be required to work as part of a team as well as being able to use your initiative and prioritise your own work. The radiotherapy department treats 100+ patients a day and we are seeking candidates who can respond quickly to the service needs, demonstrating a professional and flexible approach to their work and at times be able to work flexibly. Due to the nature of the service, you may need to deal with emotional and distressed patients, although this does not happen very often. The Department is open Monday to Friday from 8am to 5.00pm and the post holder will be required to work during shift patterns if required by the needs of the service. Evidence of proficient IT skills for this role is essential due to the admin work associated with coordinating and booking patients for their radiotherapy appointments. A highly professional telephone manner is also essential as the team receives a lot of queries throughout the day. An understanding of radiotherapy treatment, national cancer targets, and hospital based computer systems would be an advantage. Training will be provided to enable the successful applicant to gather an understanding of the radiotherapy pathway and to ensure that they are fully supported into their new role.

• General Standard of Education at grade 4 or above in 3 core subjects
• Understanding of Medical Terminology, Previous experience in a healthcare setting
• Proven experience of working without close supervision
• Experience of communicating with patients, face to face, by telephone and in writing, Knowledge of cancer waiting times
• Advanced computer skills
  Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
• The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.