Radiology Support Worker - Higher level

NHS; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Gateshead is looking for a motivated individual to join their Radiology Department. The role requires supervising radiology support staff and providing clinical assistance. Candidates should hold an NVQ3 qualification and have experience in a healthcare setting. The position involves a flexible working schedule across multiple shifts.

Qualifications

• Experience in radiology services is required.
• Ability to handle confidential matters appropriately.
• Knowledge of Radiology IT systems is beneficial.

Responsibilities

• Provide supervisory support to Radiology support workers.
• Assist with clinical and administrative tasks.
• Maintain cleanliness and adhere to infection control policies.

Skills

Teamwork

Communication

Flexibility

Attention to detail

Education

NVQ3 in a relevant area

Functional Math and English Qualification

Job description

Diagnostic Imaging, formally known as Radiology, provides a comprehensive range of high quality diagnostic imaging and interventional procedures for patients across their lifetime. In 2023 the department performed over 183,000 scans.

We are looking for enthusiastic, self-motivated people who have experience in the healthcare environment to join the busy Radiology Department, rotating between the Queen Elizabeth Hospital, in Gateshead, and satellite sites including the new Community Diagnostic Centre at the Metrocentre.The post holder will work across CT, MRI, Fluoroscopy, Interventional Radiology, Ultrasound and General X-ray. The role involves assisting with sterile procedures, chaperoning and preparing patients for examinations working alongside Consultant Radiologists, Radiographers and Nurses.The post holder needs to be well organized with good communication skills to ensure they can work effectively within the multi-disciplinary team to ensure Radiology provides a high quality service to all its users. A sympathetic attitude to patients is essential ensuring safe and compassionate care. You will need to be able to cope with distressing and often challenging situations while prioritising your workload. In addition some office duties will be required including basic computer skills where you must have good attention to detail and maintain accurate records.

PLEASE NOTE PREVIOUS APPLICANTS NEED NOT APPLY

Main duties of the job

You would play a vital role in making Diagnostic imaging a great place to work. You will be working alongside colleagues who will support, nurture and empower you to be your best. The main duties covered in the role include the provision of a competent and efficient Radiology service.

The main purpose of the role is to:

• To provide supervisory support to Radiology Support Workers within the radiology department
• To coordinate Radiology support team ensuring appropriate service cover in all imaging modalities
• To provide a wide range of support to patients, Radiologists, Radiographers, Sonographers and administrative teams within Radiology
• To have a flexible and adaptable approach when assisting in an area of the department deemed appropriate by senior staff
• To support radiographer/sonographer/nursing staff in day-to-day management of service delivery

To provide a wide range of support to patients.

Assisting clinical and administrative teams, supporting the provision of a 7 day service at the Queen Elizabeth Hospital and satellite sites.

To have a flexible and adaptable approach when assisting in an area of the department deemed appropriate by senior staff.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre, Community Diagnostic Centre (CDC) Metrocentre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The Radiology Department operates a 24-hour service. You will be required to be flexible in relation to your base of work and will cover a variety of shifts Monday- Sundays covering hours 8.00am-8.00pm on a rotational basis.

The post holder would be part of a multi-disciplinary team taking a patient centered approach to deliver a high standard of care. The post holder would be expected to:

• Provide supervisory support to Radiology support workers
• Assist and support professionals from the multi-disciplinary team with agreed clinical and administrative activities
• Have the ability to concentrate and manage multiple tasks within a busy environment. i.e. managing interruptions and queries
• Adhere to good practice and Trust policy when assessing and implementing manual handling techniques
• Plan ahead in the preparation of examination rooms when assisting during varied work lists
• Maintain work flow, ensure minimum waiting times, liaising with senior staff if problems/ potential problems arise
• Assist during examinations and procedures including but not limited to hysterosalpinograms, arthrograms, and interventional procedures.
• Ensure all areas and equipment are kept clean and tidy in accordance with Trust infection control policy
• Perform and record daily checks of emergency equipment e.g. crash trolley and suction
• Assist with the aftercare of the patient including removal of IV cannula and post procedural monitoring, escalating concerns appropriately to registered staff.
• Safely handle body fluids as stated in Trust policy
• Collect urine samples and perform pregnancy tests when deemed competent by Radiology staff
• Perform and interpret base line observations as directed and escalate concerns to registered radiology staff
• Perform phlebotomy and cannulation as and when required when deemed competent
• Accurately document episodes of care as appropriate
• Ensure appropriate stock management and ordering equipment and consumables wherever necessary

Person Specification

SKILLS, KNOWLEDGE AND APTITUDE

• Ability to work both as a team member and unsupervised
• Ability to acquire and apply new skills
• Ability to act tactfully
• Ability to handle confidential matters appropriately
• Demonstrate a commitment to lifelong learning
• A flexible approach
• Working knowledge of computer based and other types of info systems, data collection and validation
• IT Skills

QUALIFICATIONS AND TRAINING

• NVQ3 in a relevant area for the post (proof of qualification required)
• Functional Math and English Qualification (proof of qualification required)
• To be able to demonstrate a current PDP Portfolio

EXPERIENCE

• Experience in radiology services
• Evidence of team working
• Evidence of flexibility in the workplace
• Experience of developing staff rotas
• Experience in a Radiology Environment
• Knowledge of Radiology IT systems

DISPOSITION

• Proactive approach
• Calm disposition
• Good telephone manner
• Good organisational skills
• Indicate a willingness and ability to support other team members and the ability to adapt to developing service needs

SPECIAL REQUIREMENTS

• Able to work flexibly within core hours between 8am - 8pm to support 7 day working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Queen Elizabeth Hospital and satellite sites

Queen Elizabeth Hospital and satellite sites