Radiology Receptionist

South Warwickshire University NHS Foundation Trust; Stratford-upon-Avon; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare institution in Stratford-upon-Avon is seeking a dedicated Radiology Receptionist to provide excellent service to patients in a busy environment. The ideal candidate should possess NVQ II in Admin or Customer Care and have experience in a customer care setting. Responsibilities include managing patient queries and coordinating with medical staff. The role offers training and requires flexibility in working hours.

Qualifications

• Experience in admin or customer care environment.

Responsibilities

• Meet and receive all customers into the radiology department and advise appropriate radiology staff of their arrival.
• Receive and check in on the RIS database all patients scheduled for diagnostic examinations.
• Support patients/careers when they are distressed involving the professional team members when required.
• Liaise with ambulance control for patient return journeys.

Skills

Basic computer knowledge and operation

Experience of typing and data entry

Ability to advise patients

Ability to communicate clearly in written and spoken English

Ability to produce accurate work

Ability to work with minimal supervision following training

Ability to use booking and IT systems

Experience of hospital information systems

Experience of dealing with a variety of people

Education

NVQ II in Admin or Customer Care

Job description

Radiology Receptionist

The closing date is 18 October 2025.

Contract type: fixed term. Weekend covers will be required on a rotation.

We are a dedicated friendly team in Radiology providing a service for a range of diagnostic examinations including MRI, CT and Ultrasound scans.

We are looking for a confident, efficient individual who can multitask and work under pressure. Do you have an excellent telephone manner and enjoy meeting and greeting patients?

No two days would be the same covering reception at Warwick. You would be dealing with patients’ queries and liaising with scanning staff and clinical staff to provide an excellent service for our department.

Full training will be given to the successful candidate. If you feel you would thrive in this very busy environment we would like to hear from you.

To arrange a visit to our department or for further information please contact Debbie Darby on 01926 495321 ext 4296 or via email to [e-mail]

Main duties of the job

• Reception responsibilities: meet and receive all customers into the radiology department and advise appropriate radiology staff of their arrival.
• Receive and check in on the RIS database all patients scheduled for diagnostic examinations.
• Receive and enter examination requests onto the RIS database for all patients referred to the Trust from GP surgeries, A&E, Out-patients and Ward patients.
• Acknowledge all radiological examination requests including postal referrals onto the RIS database and mark with breach date calculated at 6 weeks from date received in the department.
• Follow the clerical processes for weekend working as outlined by the department.
• Be responsible for the distribution of departmental post.
• Advise patients who attend through the Booked Admissions Programme of procedure and liaise with the appropriate booking clerk.
• Support patients/careers when they are distressed involving the professional team members when required.
• Advise patients/carers of current wait times.
• Liaise with ambulance control for patient return journeys.
• Be responsible for the safe and tidy waiting room environment.

General responsibilities

• Check and register all new postal referrals using Lorenzo.
• Deal with telephone enquiries from out-patient nurses and other Trust staff.
• Operate, input and retrieve data using the radiology RIS database, Trust PAS system, and e-mail application.
• Maintain individual security of the call-centre office and department, using the security alarm system.
• Provide short-term cover for colleagues during periods of leave.

Development responsibilities

• Undertake training as necessary.
• Assist in the development of team colleagues.
• Participate in appraisals and personal reviews and work to achieve set objectives.
• Participate in team, professional and personal development activities and promote commitment to continuous development and improvement.
• Ensure that all staff review mistakes, complaints and incidents/near misses as well as successes to improve performance and the level of customer care, and ensure Trust standards are maintained to improve the quality of care.

Person Specification

Qualifications

• NVQ II in Admin or Customer Care

Experience

• Experience in admin or customer care environment

Skills

• Basic computer knowledge and operation
• Experience of typing and data entry
• Ability to advise patients
• Ability to communicate clearly in written and spoken English
• Ability to produce accurate work
• Ability to work with minimal supervision following training
• Ability to use booking and IT systems
• Experience of hospital information systems
• Experience of dealing with a variety of people

Personal Qualities

• Essential to be flexible, polite and friendly
• Experience of working in the NHS
• Calm under pressure
• Ability to empathise with patients
• Experience of working in a pressurised environment

Other

• Ability to work independently
• Able to work a variety of hours
• Flexible approach to working hours to cover colleagues’ annual leave, sick leave, etc.
• Independent means of transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Warwickshire University NHS Foundation Trust