Radiology Clerical Officer/Receptionist

Stockport NHS Foundation Trust; Stockport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Stockport is seeking individuals for a reception administration role within the Radiology team. This position involves responding to queries from patients and medical staff, managing patient information on databases, and ensuring patient comfort. Ideal candidates will possess strong communication skills, administrative experience, and the ability to work under pressure. The role does not offer visa sponsorship but encourages those already eligible to work in the UK to apply. Benefits include annual leave and salary sacrifice schemes.

Benefits

27-33 days of annual leave plus bank holidays

Salary sacrifice schemes

Cycle to work scheme

Salary finance options

Qualifications

• Experience of inputting data in an efficient and accurate manner.
• Evidence of clerical and administrative experience.
• Experience of a wide range of office duties.

Responsibilities

• Participate in queries from patients, visitors, and medical staff.
• Participate in all aspects of the reception administration service.
• Work in offices or receptions within Radiology departments.
• Ensure care and comfort of patients while manning reception desks.
• Maintain and upload information onto supporting databases.
• Deal with telephone enquiries from patients, GPs, and other staff.

Skills

Ability to interpret documented information and take necessary action

Ability to work under pressure on own initiative

Caring Manner

Excellent verbal and written communication skills

Evidence of being a reliable team player

Able to cope with the demands of a busy department

Excellent telephone manner

Ability to communicate effectively with all staff groups

Excellent keyboard skills and computer literacy

Education

High Standard of General Education

NVQ / Equivalent Qualification in Administration

Job description

An exciting opportunity has arisen within the Admin and Clerical Team. We are looking for talented, driven individuals with a passion for patient care and service delivery to join our established team. Our Team has recently undergone a significant organisational change and now is the perfect time to join Radiology!

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role isunfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled Worker Route visa route. This is due to the position not meeting the minimum salary threshold of £41,700per annumand/or the requiredskill levelset by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have theright to work in the UK.

Main duties of the job

Main Duties and Responsibilities

To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.

To participate in all aspects of the reception administration service within Radiology.

To work in offices or receptions in Radiology departments 'A', 'B' and 'C'.

To ensure the care and comfort of patients and carers whilst in the Department whilst manning reception desks.

To maintain and upload information onto supporting databases linked to patient pathways, recording investigations and relevant radiological information.

To deal with telephone enquiries from patients, GPs, Consultants and other staff disciplines.

Please see Job Description for full list of duties.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

Main Duties and Responsibilities

To participate in all queries from patients, visitors, and medical staff as a first line of contact in a clinical environment.

To participate in all aspects of the reception administration service within Radiology.

To work in offices or receptions in Radiology departments A, B and C.

To ensure the care and comfort of patients and carers whilst in the Department whilst manning reception desks.

To maintain and upload information onto supporting databases linked to patient pathways, recording investigations and relevant radiological information.

To deal with telephone enquiries from patients, GPs, Consultants and other staff disciplines.

Please see Job Description for full list of duties.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary.

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person Specification

Education and Qualification

• High Standard of General Education
• NVQ / Equivalent Qualification in Administration

Skills and Abilities

• Ability to interpret documented information and take necessary action
• Ability to work under pressure on own initiative
• Caring Manner
• Excellent verbal and written communication skills
• Evidence of being a reliable team player
• Able to cope with the demands of a busy department
• Excellent telephone manner
• Ability to communicate effectively with all staff groups (Face to face, Telephone, Email)
• Excellent keyboard skills and computer literacy

Experience

• Experience of inputting data in an efficient and accurate manner
• Evidence of Clerical and Administrative experience
• Experience of a wide range of office duties
• Willing to work face to face with the general public
• Knowledge of NHS systems

Work Related Circumstances

• Occupational Health Clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.