Radiology Cancer Appointment Clerk - Centralised Recruitment

Oxford University Hospitals NHS Foundation Trust; Banbury; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS teaching trust in Banbury is seeking a dedicated individual for the Radiology Cancer Appointment role. You will be the first point of contact for patients needing investigations, providing essential support by booking appointments and monitoring urgent requests. We require a motivated and empathetic candidate committed to excellent customer service and effective patient communication. This position offers opportunities to learn valuable skills while ensuring patients receive timely and professional care.

Qualifications

• Motivated, hardworking, and empathetic candidates are highly desired.
• Demonstrated enthusiasm and openness to change in a dynamic environment.
• Ability to understand and explain basic medical procedures.

Responsibilities

• Support patients by booking diagnostic investigations.
• Monitor urgent investigation requests for compliance.
• Maintain an accurate filing system in the radiology computer system.
• Act upon queries from referrers and patients.

Skills

Customer service

Motivation

Empathy

Organizational skills

Job description

A Vacancy at Oxford University Hospitals NHS Foundation Trust.


Are you looking for a career where you can really make a difference and at the same time learn valuable new skills?

The Radiology Cancer Appointment staff are the first point of contact for patients needing investigations across the Oxford University Hospitals NHS Foundation Trust.

They are vital to ensure patients referred on the urgent suspected cancer pathway receive a fast, compassionate and professional service.

This role offers variety and the opportunity to learn a wide range of skills, fundamental to your career progression.

We expect candidates to be motivated, hardworking and empathetic, with a positive and professional approach to providing excellent customer service.

You will need to demonstrate enthusiasm and be open to change as the service evolves.

Support patients by booking diagnostic investigations and expediting, where appropriate, in line with the cancer and 6 week diagnostic DM01 pathways.

Ensure supporting information is available when appropriate and monitor urgent investigation requests to ensure they are processed appropriately.

Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computerised system (CRIS).

Update patient details on CRIS / EPR and other Trust and departmental record systems.

Ensure patients that have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.

Request and coordinate patient notes/images and results from other hospitals and organisations, where the pathway requires input from these.

Provide administrative support to Consultants, clinical staff and all patients under their care, including correspondence support and other administrative duties as required.

Act upon queries from referrers, patients and other relevant parties
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training, and research. Find out more here www.ouh.nhs.uk.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
1. Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the cancer and 6 week diagnostic DM01 pathways
2. Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items.
3. Monitor urgent investigation requests to ensure they are processed appropriately.
4. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
5. Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS).
6. Follow the tracking procedure for the movement of all patient notes.
7. Update patient details on CRIS / EPR and other Trust and departmental record systems.
8. Ensure patients that have not attended or cancelled their appointments are highlighted and rebooked in a timely manner.
9. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information.
10. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.


This advert closes on Tuesday 5 Aug 2025