Radiology Bookings Officer

Frimley Health NHS Foundation Trust; Camberley; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their Radiology Department. This role involves scheduling appointments for various imaging examinations, managing patient information, and liaising with healthcare professionals. The ideal candidate will have strong communication skills and a commitment to patient confidentiality, ensuring a friendly and approachable service. This position offers the opportunity to work in a dynamic environment, contributing to patient care and supporting the healthcare team. If you are passionate about healthcare and enjoy working with patients, this role is perfect for you.

Qualifications

• Experience in patient reception and appointment management.
• Knowledge of healthcare systems and patient confidentiality.

Responsibilities

• Schedule appointments for various radiology examinations.
• Liaise with medical staff and ensure patient information is accurate.
• Maintain patient confidentiality and provide a caring service.

Skills

Patient Communication

Appointment Scheduling

EPIC System

Confidentiality Management

Education

High School Diploma

Healthcare Administration Certification

Tools

Radiology Information System (EPIC)

ICE System

Job description

Making appointments for patients for general and specialized x-ray examinations, general and Gynae Ultrasound examinations, MRI, CT and Interventional examinations in the Radiology Department. Checking patients on EPIC and updating/amending details as necessary. Working on ICE checking bloods. Liaising with the nursing staff and Consultant Radiologists when necessary.

Explaining appropriate instructions regarding preparation before ultrasound or special examinations. Making appointments by letter or by telephone. Communicate with other health care workers eg. Doctors, medical records personnel and others on a daily basis.

Receive patients at Radiology Reception if required and book them in. Accurately record patient information on IPM and the Radiology Information System (EPIC). Provide a caring service to the patients at all times by being friendly and approachable. Receive and deal with telephone enquiries and liaise with any other staff/departments as required.

Ensure patient confidentiality is observed and maintained in respect of all patient information. Participate in any weekend and out of hours duties. Carry out duties at other sites within the Trust as required on an occasional basis. Carry out any other duties relevant to the post as requested by the Radiology Bookings Manager or Radiology Service Manager.

Ability to cover reception desk as and when needed on short notice to assist with cover on an Ad hoc basis To assist the secretary team with day to day tasks on an Ad hoc basis Please see Job Description and Person Specification for further information