Radiology Booking Administrator/Clerk

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Bath seeks a Booking Clerk to support radiology appointments. You will communicate effectively with departments and manage bookings on Soliton. Ideal candidates possess strong admin skills and the ability to adapt within a busy environment. Training and support will be provided.

Benefits

Supportive team environment

Wellbeing programs

Flexible working hours

Qualifications

• Strong understanding of confidentiality.
• Ability to work as part of a team.
• Experience in customer service within healthcare is desirable.

Responsibilities

• Manage appointment bookings efficiently.
• Handle general enquiries and telephone calls.
• Prioritise and triage referrals from Multidisciplinary teams.

Skills

Effective communication

Organisational skills

Computer skills

Ability to multi-task

Knowledge of medical terminology

Education

GCSE including English and Maths

Tools

Soliton

Millennium

Job description

Overview

If you have highly effective admin and organisational skills, there is an opportunity to join the Radiology Team as a Booking Clerk supporting the Booking Teams for 37.5 hours per week. This role is also the central point of communication for other hospital departments, GPs and outside agencies, so we are looking for an individual who can communicate effectively with colleagues, patients and medical teams.

Duties include making and taking telephone calls (which may need escalating appropriately), booking appointments and handling general enquiries. Previous admin experience is essential together with excellent computer skills with medical terminology. As we are a busy department, the ability to think on your feet and remain calm would be an asset. This is a busy role which will involve multi-tasking with ever-changing priorities and working autonomously and without direct supervision. Our ideal candidate will be flexible, adaptable and willing to work as part of our busy but supportive team.

Training and support will be given to the successful candidate and the working hours can be flexible.

Main duties

Please see the Job Description attached for full details of the main duties for this role.

You will be responsible for ensuring appointments and waiting lists are booked efficiently on Soliton. You will also be responsible for the timely prioritisation and triage of referrals from Multidisciplinary teams.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on. We are proud to be in the top 20 best hospitals to work for in the country. We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger. A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential. We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working in the historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see the Job Description attached for more details of the main duties for this role.

You will be responsible for ensuring appointments and waiting lists are booked efficiently on Soliton. You will also be responsible for the timely prioritisation and triage of referrals from Multidisciplinary teams.

Person specification

Qualifications

Essential criteria

• Educated to GCSE level including English and Maths

Knowledge

Essential criteria

• Knowledge of good office and administration practice
• Able to learn medical terminology

Desirable criteria

• A knowledge of hospital systems i.e. Millennium and Soliton

Experience

Essential criteria

• Understand the importance of confidentiality
• Demonstrate ability to work as part of a team

Desirable criteria

• Experience of working in the NHS
• Reception or customer service experience in Healthcare setting
• A minimum of 1 year reception or customer service experience

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa, e.g. those with graduate visas) should review the eligibility criteria on the GOV.UK website before applying: Prove your right to work to an employer: Overview - GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if we receive a high number of applications. We strongly encourage you to complete and submit your application in good time to ensure it can be considered.

Documents to download

• Radiology Booking Administrator/Clerk (PDF, 601.0KB)
• Join the RUH (PDF, 1.1MB)

Further details / informal visits contact

Name Karen Box
Job title Radiology Admin Manager
Email address [e-mail]
Telephone number 01225 824983

Additional information

Please note I do not work Fridays