Radiology Admin & Clerical Apprentice

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Flexible working hours

Free on-site parking

Excellent pension scheme

Annual leave entitlement

Nursery on-site

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is offering a full-time Level 2 Apprenticeship in the Radiology Administration team. The role supports reception and bookings, greets patients, records attendance, and handles queries by phone while working toward an approved apprenticeship standard.

You will be enrolled with a local education provider and complete the Level 2 Customer Care Apprenticeship within the placement period, gaining hands-on experience in a busy hospital

Qualifications

• Genuine interest in NHS apprenticeship work with patient-facing duties.
• Ability to communicate clearly with patients and colleagues.
• Willingness to work as part of a supportive team and follow a roster.

Responsibilities

• Greet patients for appointments and check in attendance.
• Record attendance across modalities and reception desks.
• Book appointments and manage patient queries by phone.
• Provide general office assistance to the Radiology Administration team.

Skills

Communication

Customer care

Attention to detail

Calm under pressure

Prioritisation

Initiative

Education

Level 2 Healthcare Support Worker Apprenticeship

Job description

14 Fixed Term Contract - Apprenticeship

We as a Trust encourage and support your progression beyond your Apprenticeship and will be here to help!

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.

You will be enrolled with a local education provider and will be required to complete your Level 2 Healthcare Support Worker Apprenticeship Standard qualification within the duration of the placement.

We are very proud of our Apprentice success rates, with 92% of Apprentices successfully obtaining a substantive post within the Trust at the end of their Apprenticeship contract, and 98% of Apprentices having further plans in place following their Apprenticeship e.g. going on to further education, joining the NNUH staff bank or obtaining employment at another organisation.

This is a full time apprenticeship position of up to 37.5 hrs per week and includes dedicated time and support to enable you to work towards their Level 2 Customer Care Apprenticeship.

Interview date: 7th October 2026

The Radiology Department at the Norfolk & Norwich University Hospital has a vacancy for a highly motivated and enthusiastic individual to join our Admin & Clerical Team as a Level 2 Apprentice.

The Radiology Department provides diagnostic imaging and therapeutic treatments across a range of specialties across the Trust.

We are looking for someone that is passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich

University Hospital

As the successful candidate, you will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

The apprenticeship is a key role in supporting the reception and bookings teams. The role will include greeting patients for their appointments and recording their attendance across a range of modalities and their respective reception desks, booking appointments, dealing with patient queries by phone and providing general office assistance.

The role requires shift work on a roster basis. Shifts times vary with the earliest starting at 7am and the latest finishing at 8pm, Monday to Sunday

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Emily Dodwell Job title: Radiology Administration Lead Email address: [e-mail] Telephone number: 01603 286 084