Radiology Admin and Clerical Assistant

Norfolk and Norwich University Hospitals NHS Foundation Trust; Norwich; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Flexible working hours

NHS pension scheme

On-site nursery

Staff discounts and welfare benefits

Wagestream access

Job summary

Norfolk and Norwich University Hospitals NHS Foundation Trust is recruiting for flexible radiology admin staff to join a busy team across multiple sites, including the hospital and community diagnostic centre.

You will schedule imaging appointments, manage calls and inquiries, and assist with patient reception and inpatient coordination in a fast-paced NHS environment. Training and NHS benefits are provided.

Qualifications

• Excellent interpersonal and customer care skills.
• Ability to work as part of a dynamic team.
• Ability to stay calm under pressure and manage workload priorities.

Responsibilities

• Schedule radiology appointments for Ultrasound, X-Ray, CT and MRI by phone.
• Call patients to confirm appointment dates and provide prep instructions.
• Answer calls and manage voicemails/emails to assist patients and staff.
• Cover multiple reception desks and liaise with wards/portering for inpatient scheduling.

Skills

Customer service

Telephone manner

Organisational skills

Tools

Microsoft Office

Job description

The Radiology Admin & Clerical team looking for flexible and motivated people to join our team.

We are looking for people that are passionate about providing an exemplary service, to work as part of a dynamic team helping to a deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.

The successful candidate will be able to work in a systemic and methodical way, using on their own initiative, be conscientious, and have excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.

This is a varied role including booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.

Location and hours

We have both full and part time vacancies available – please include on your application any preferred hours.

Shifts are allocated on a roster basis with the earliest starting at 7am and the latest finish of 8pm. We provide a 7-day service therefore will include working weekends and bank holidays.

This is a multi-site role, working at the Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds) and Cromer District Hospital.

• Schedule Imaging appointments for a range of modalities; Ultrasound, X-Ray, CT, and MRI. This includes calling patients to agree the appointment date and time, giving directions and providing relevant information in preparation for their scan.
• Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff and healthcare professionals with any queries.
• Covering various reception desks within the department, to arrive patients for their appointments and assist with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

For further details / informal visits contact: Name: Emily Dodwell Job title: Radiology Admin Team Lead Email address: [e-mail] Telephone number: 01603 286 084