Radiology Admin and Clerical Assistant

Integrated Care System; East Grinstead; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in East Grinstead is seeking an Administrative Support role in radiology. The position involves managing patient appointments, providing clerical support, and ensuring effective communication with both patients and clinical staff. Previous customer service experience and familiarity with NHS systems like RIS and PAS are required. This role offers an opportunity to work in a busy healthcare environment focused on excellent patient care.

Qualifications

• Experience in a reception or customer service role.
• Familiarity working in a hospital environment.
• Willingness to take on new challenges.

Responsibilities

• Provide administrative and clerical support for radiology.
• Manage appointments and waiting lists.
• Handle queries from patients and clinicians.

Skills

Customer service experience

Ability to work in a team

Communication skills

IT proficiency (Word, Outlook, Excel)

Tools

Radiology Information Systems (RIS)

Patient Administration System (PAS)

Job description

We have an opportunity to come and join our amazing and dedicated radiology and clerical teams. The role requires contact with patients face to face and over the telephone.

The role will involve providing excellent patient focused support in terms of appointments and queries. The applicant will need to establish excellent working relationships with the the radiology team and be able to work Thursdays and Fridays.

Main duties of the job

Using the radiology IT systems to:

• Create/change appointments
• Deal with queries from patients, clinicians, other healthcare settings
• Manage waiting lists
• Transfer images between healthcare settings

Face to face work will include:

• Dealing with Clinicians, Radiology team, wider trust staff
• Attending patients/ dealing with patient queries
• Directing the public
• Dealing with transport providers

Radiology is a busy patient faced service that provides imaging to patients from

• Direct access GP referral
• Community dental
• MSK services
• Other healthcare trusts in Surrey/Sussex/Kent

About us

Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Job responsibilities

To provide administrative and clerical support for radiology, including reception duties. Working as part of team, including clinical staff, to deliver a responsive and high quality service to patients and other service users.

This role will primarily involve ensuring the imaging referrals are added to the waiting list and appointments arranged to ensure waiting times are not breached.

Person Specification

Experience

• Willingness to take on new challenges
• Previous reception or customer service experience
• Previous NHS experience
• Experience of Radiology Information Systems (RIS)
• PAS experience
• Dealing with Public / customer faced roles
• Familiarity with a hospital environment

Knowledge

• Proven knowledge and application of IT processes and systems i.e. Word, Outlook and Excel
• Worked with previous NHS IT systems
• Dealing with data or records

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.