Radiology

Buckinghamshire Healthcare NHS Trust; High Wycombe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent healthcare provider in High Wycombe is seeking an Administration Support professional to oversee patient interactions and ensure smooth operation of the reception area. The ideal candidate will have excellent interpersonal skills, a solid understanding of office environments, and the ability to manage multiple tasks efficiently. The role offers valuable training and opportunities for personal development within a supportive team.

Benefits

Learning and development opportunities

Flexible working opportunities

Access to NHS discount schemes

Qualifications

• Experience dealing with patients/customers in an office environment.
• Basic knowledge of medical terminology.
• Database entry experience.

Responsibilities

• Act as the first point of contact for a range of telephone calls and in-person.
• Monitor the availability of appointment slots and arrange/change appointments.
• Ensure accuracy of demographic details and recall results.

Skills

Interpersonal skills

Organizational skills

Attention to detail

Flexibility

Team player

Education

GCSE or Equivalent

Customer Service NVQ Level 2

Recognized computer qualification

Tools

NHS Breast Screening Service computer system

Job description

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The post holder will be responsible for a range of administration duties to support the Aylesbury & Wycombe NHS Breast Screening Programme and the symptomatic breast imaging service and will be the first point of contact for our patients and visitors, working on our busy reception desk in our Breast Unit and in our busy Admin Office.

We are looking for someone who:

* Has good interpersonal skills & experience of dealing with customers both face to face and over the phone;
* Has the ability to learn several computer systems;
* Pays good attention to detail;
* Is well organized and self motivated;
* Can multi-task;
* Is a team player;
* Is flexible.

In return we offer:

* A busy, friendly working environment;
* An interesting and worthwhile role;
* Regular training sessions;
* Appraisal and personal development.

Main duties of the job

• To act as the first point of contact for a range of telephone calls and in-person when covering reception duties.
• To use the National breast screening system to arrange/change appointments for women called for breast screening, considering the needs of the client and patient choice.
• Where it is not possible to provide a suitable appointment time for a lady, the post holder is expected to use her initiative and, where necessary, liaise with a senior member of staff.
• Monitor the availability of appointment slots and highlight shortfall to the Office Manager.
• To use own initiative to adjust allocated timeslots to accommodate clients with a variety of special needs.
• To be responsible for entering changes to demographic details and entering recall results from the screening episode onto the computer, ensuring the appropriate end point action to be transmitted to the national database in accordance with the departmental Quality Management System.

Working for our organisation

Listen to why colleagues think we are a great place to work! -

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Person specification

Education, Qualifications & Training

• Education to GCSE or Equivalent
• Customer Service NVQ Level 2 or equivalent experience
• Recognised computer qualification

Experience

• Experience of dealing face to face and over the phone with patients/customers in an office enviroment
• Use and application of computers
• Basic knowledge of medical terminology
• Database entry experience
• Previous experience in the NHS BSS

Skills, Abilities and Knowledge

• Good written and verbal communication skills to enable liaison with all staff, patients, relatives and visitors
• Knowledge of the NHS Breast Screening Service computer system and be capable of solving problems.
• Flexible
• Team Player
• Tact & Diplomacy

Special Circumstances

• Able to travel to other sites and off site as necessary

PPE requirements:Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.

COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.

Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.

Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.

Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.

Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.

Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.

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