Raceday Customer Experience Lead – Owners & Trainers

The Jockey Club; Esher; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free race events

TeamPass access

Pension scheme

Healthcare cash back

25 days annual leave

Learning & development

Eyecare vouchers

Cycle to work scheme

Discounts

Job summary

The Jockey Club is seeking a Customer Relations and Owners & Trainers Executive to deliver customer experiences across the London Hub, supporting Owners and Trainers and ensuring exceptional service for attendees.

Based at Sandown Park Racecourse, you will manage enquiries, ticketing operations, memberships, accessibility, and feedback, collaborating with multiple departments to deliver engaging experiences while maintaining standards.

Qualifications

• Experience in fast-paced customer service and administrative support.
• Ability to resolve enquiries and complaints professionally.
• Strong attention to detail and accuracy in processes.
• Excellent communication and stakeholder collaboration skills.

Responsibilities

• Act as first point of contact for customer enquiries across the London Hub, including Ticketing, Memberships, Feedback and Complaints.
• Identify upsell opportunities to support Ticketing and Membership budgets.
• Support delivery of Raceday Ticketing Operations and accessibility initiatives Hub-wide.
• Maintain an Accessibility Guide and share information with guests ahead of time.
• Record feedback/complaints and identify themes with required stakeholders.

Skills

Customer service

Administration

Communication

Problem solving

Stakeholder management

Attention to detail

Tools

Future Ticketing

125Data

TeamCard

Job description

The Jockey Club is seeking a Customer Relations and Owners & Trainers Executive to deliver customer experiences across the London Hub, supporting Owners and Trainers and ensuring exceptional service for attendees.

Based at Sandown Park Racecourse, you will manage enquiries, ticketing operations, memberships, accessibility, and feedback, collaborating with multiple departments to deliver engaging experiences while maintaining standards.