Quotes & Order Processor

Cogent Staffing; Preston; On-site; GBP 24,000 - 30,000; Full time

Job summary

A staffing agency in the United Kingdom seeks a Quotes Order Processor to manage customer quote requests and ensure accurate job files are created for smooth order transition. Daily responsibilities include processing quotes, communicating with customers, and evaluating information for accuracy. The ideal candidate has experience in office administration, is detail-oriented, and possesses excellent customer support skills. This role offers a friendly environment with training and growth opportunities.

Benefits

Friendly team environment

Full training on products and systems

Opportunities for skill development

Qualifications

• Experience in an office, administration, estimating or order-processing role is preferred.
• Confidence in dealing with customers by phone and email is essential.
• Attention to detail and accuracy when working from drawings and technical information is crucial.
• Ability to work to deadlines and time expectations is required.
• Flexibility and a team-oriented attitude are necessary.

Responsibilities

• Process incoming quote requests within company time expectations.
• Work from customer drawings, checking all specification details.
• Evaluate information provided by customers to identify missing or incorrect data.
• Provide clear and professional support to customers regarding quotes.
• Create job files containing all necessary paperwork.

Skills

Office experience

Customer communication

Attention to detail

Organizational skills

Job description

You'll be responsible for quoting associated products, processing customer quote requests, and creating accurate job files so orders can move smoothly through production and dispatch. You'll be in daily contact with customers and internal teams, ensuring every quote is correct, complete and delivered on time.

Job Description - Quotes Order Processor

Key responsibilities

• Process incoming quote requests within company time expectations
• Work from customer drawings, checking all specification details and highlighting any issues to your manager
• Evaluate information provided by customers to identify missing or incorrect data
• Talk to customers daily regarding quotes, providing clear and professional support
• Manually create job files containing all necessary paperwork
• Use company email and telephone systems for internal and external communication
• Cover other staff within the department when required
• Keep your work area clean and tidy in line with health & safety requirements
• Check any machines under your responsibility weekly to ensure appropriate use
• Observe all company health & safety and smoking policies
• Be flexible to work overtime at short notice when needed

About you

• Has experience in an office, administration, estimating or order-processing role (manufacturing/construction sector experience is an advantage)
• Is confident dealing with customers by phone and email
• Has strong attention to detail and accuracy when working from drawings and technical information
• Is highly organised and able to work to deadlines and time expectations
• Is a team player who is happy to support colleagues and cover where needed
• Is flexible, proactive and willing to take on additional duties as reasonably requested

What we offer

• A friendly, supportive team environment
• Full training on SupaLite products and systems
• Opportunities to develop your skills and grow within the business

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.
We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants