Quote to Cash Process Owner & Deployment Manager

Eurofins UK Forensic Services; Tamworth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A forensic services company located in Tamworth is seeking a Quote to Cash Process Owner & Deployment Manager responsible for managing end-to-end Quote to Cash processes, collaborating with internal teams and customers. The ideal candidate will have strong financial understanding and project management experience, alongside operational expertise in both B2B and B2C contexts. This role offers a competitive salary and benefits package.

Benefits

Life assurance

Private medical insurance

Bonus scheme

Pension

Generous holiday entitlement

Wellness benefits

Learning support

Qualifications

• Experience in operational processes in Quote to Cash within B2B & B2C contexts.
• Strong financial understanding of invoicing, P&L, and balance sheet management.
• Project & program management experience, especially in regulated environments.

Responsibilities

• Build and maintain relationships with internal teams.
• Liaise with customers to identify needs.
• Define business processes supporting the quote to cash process.

Skills

Operational processes in Quote to Cash

Financial understanding of invoicing

Project & program management

Interpersonal skills

IT proficiency with Microsoft Office

Tools

CRM

ERP

Microsoft Office

Power BI

Job description

Quote to Cash Process Owner & Deployment Manager, Tamworth

Client: Eurofins UK Forensic Services

Location: Tamworth, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ebd5d2c27136

Job Views: 12

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description

To define & manage the Civil Law Cluster Quote to Cash processes, development, and deployment roadmap. Working with operational teams, internal and external customers to identify requirements and build a program of projects and IT developments to enhance the end-to-end process and system landscape, from enquiries, quotes, order management, collection bookings, sample tracking, lab operations, result reporting, and invoicing.

Key Responsibilities and Accountabilities

• Build and maintain relationships with internal teams, understanding their requirements and organizational cultures.
• Liaise with customers to identify needs and support building a user experience that is industry-leading, ensuring customer retention and scalable business growth.
• Communicate customer requests and priorities to internal stakeholders to align development system & process roadmaps.
• Define business processes supporting the quote to cash process across the CLC cluster for various business lines and sectors.
• Define & monitor KPIs for Q2C processes and customer feedback.
• Maintain good interpersonal skills, including with customers.
• Define and manage SOPs, work instructions, Customer Operational Protocols, and communicate changes across CLC teams.
• Adhere to CLC / EFS policies and processes as per the Employee Handbook.
• Perform daily roles aligned with Eurofins values of customer focus, competence, and team spirit.

Qualifications

Preferred Knowledge, Experience, and Technical Skills

• Experience in operational processes in Quote to Cash within B2B & B2C contexts.
• System & process development/deployment in CRM, ERP, and testing/service industries.
• Strong financial understanding of invoicing, P&L, and balance sheet management.
• Project & program management experience, especially in regulated environments.
• Experience in post M&A, transformation, and transitional deployment.
• Experience in high throughput forensic environments.
• IT proficiency with Microsoft Office, G-suite, CRM, ERP, Power BI, LMS.
• Knowledge of DNA profiling & drug alcohol toxicology processes and legislation.

Person Specification

• Self-motivated, positive, and forward-thinking.
• Good organization and planning skills.
• Strong interpersonal skills.
• Ability to work under pressure with professionalism.
• Flexible to meet customer and stakeholder needs.
• Multitask and demonstrate initiative.

Additional Information

Due to the sensitive nature of the work, security clearance is required. Applicants must have five years of continuous UK residency. Further details on the security clearance process can be found at this link. All successful applicants will undergo drug and alcohol testing prior to employment.

We offer a competitive salary and benefits, including life assurance, private medical insurance, bonus scheme, pension, generous holiday entitlement, wellness benefits, learning support, and more.

Employees at EFS Midlands or those attending EFS Midlands must disclose contact with firearms or ammunition, including activities like clay pigeon shooting or use of cartridge-based tools, to ensure necessary precautions are taken.